Memorial Hermann Health System · 2 days ago
Supp Referral Rep, Central Staffing MNA
Houston, TX
Full-time
Onsite
Entry Level
2+ years expMemorial Hermann Health System is dedicated to delivering high quality, efficient care while creating exceptional experiences for every member of the community. The Referral Representative is responsible for scheduling patient appointments, ensuring medical necessity compliance, verifying eligibility, and posting payments.
Health CareNon Profit
Responsibilities
Schedules patient appointments and enters required information in the computer system in an accurate and timely manner
Obtains demographic, insurance and financial information from patient or guarantor. Enters information in computer system with a high degree of accuracy
Explains all required forms to the patient or guarantor and obtains the necessary signatures
Ensures medical necessity compliance by obtaining necessary data, reviewing Compliance System, communicating information to patient or guarantor and obtaining necessary signatures
Protects the financial integrity of the facility by collecting patient liability, establishing payment arrangements, discussing payment options and screening for eligibility
Verifies insurance eligibility and benefits and ensures all notifications and authorizations are completed within the required timeframes
Posts payments in the computer system and generates the appropriate patient receipts
Monitors, reviews and resolves patient account issues on assigned reports
Communicates in an effective and professional manner with Physicians, ancillary departments, nursing units, physicians’ office staff, insurance companies, as well as patients and their families (all Patient Access customers). Completes thorough and accurate documentation
Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service
Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff
Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues
Other duties as assigned
Qualification
Required
Two (2) years of experience in a hospital or customer service setting
Ability to multi-task
Proficient typing/keyboarding skills
Preferred
Epic Experience
High School Diploma or GED
Company
Memorial Hermann Health System
Advancing Health. Personalizing Care.
10001+ employees
H1B Sponsorship
Memorial Hermann Health System has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (6)
2023 (11)
2022 (6)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$5MKey Investors
The John M. O'Quinn FoundationBlue Cross and Blue Shield of Texas
2022-08-02Grant· $5M
2022-07-07Grant
Leadership Team
Michael Roussos
SVP, President of Academic Hospitals and CEO, Memorial Hermann-Texas Medical Center Campus
David Wong, MD
Director, Virtual Health Product Management
Recent News
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