ANALYGENCE · 1 day ago
Customer Service Technician
San Antonio, TX
Full-time
Onsite
Mid Level
3+ years expANALYGENCE is seeking a skilled Client Service Technician to join our team, supporting the Air Combat Command's 67th Cyberspace Wing. The role involves providing technical support for computer workstations, VoIP telephones, and VTC equipment, ensuring the usability of IT hardware assets and resolving technical issues efficiently.
Information ServicesInformation Technology
No H1B
Security Clearance RequiredU.S. Citizen OnlyHiring Manager
Michelle Penick
Responsibilities
Provide expertise in Microsoft Windows-based computer network operations, maintaining the usability of the information technology (IT) hardware assets, including VoIP telephones and VTC equipment, ensuring they operate as required by the organization’s employees
Install, relocate, configure, troubleshoot, scan media, and repair desktop computers, laptops, and printers
Load, configure, and troubleshoot software applications
Load proper patches to computers identified during information Assurance Vulnerability Management (IAVM) scanning
Support Client Service Liaison (CSL) in maintaining physical media control processes
Prepare equipment for DRMO disposal, prepare DRMO paperwork as required, validate equipment to ensure it is properly sanitized before final disposition, and support the physical movement of equipment
Perform administrative tasks in support of deployment services such as notification to proper authorities of equipment location changes
Initial response to trouble tickets within 24 hours, resolve trouble tickets within 72 hours unless impacted by higher priority mission requirements, and close out trouble tickets within 4 hours of resolution
Maintain and use separate accounts for access to network resources, another for their level access, and general user and non-privileged levels for routine procedures
Report security violations and incidents
Maintain applicable levels of certification required by AF and local Communications Squadrons to accomplish CSL tasks
Qualification
Required
Current Top Secret clearance with SCI eligibility
Bachelor's degree in a related field and a minimum of 3 years in a client service environment
IAT Level II certification is required
Experience with Microsoft Windows, Voice over Internet Protocol (VoIP) telephones, and Video Teleconference (VTC) equipment on the Non-Secure Internet Protocol Router Network (NIPRNET), Secret Internet Protocol Router Network (SIPRNET), and Joint Worldwide Intelligence Communications System (JWICS)
Knowledge of computer networking concepts and protocols, and network security methodologies
Experience with cybersecurity and privacy principles, cyber threats and vulnerabilities, and specific operational impacts of cybersecurity lapses
Knowledge of Test & Evaluation processes for learners and information compromise
Knowledge of network protocols such as TCP/IP, Dynamic Host Configuration, Domain Name System (DNS), and directory services
Company
ANALYGENCE
ANALYGENCE is an IT solution company that provides cyber solutions, analytics, strategy development & implementation & mission optimization.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Tom Peitler
Chief Operating Officer
Alex Borcz
Chief Strategy Officer
Recent News
2025-03-20
2024-06-01
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