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Acqualina Resort & Residences on the Beach · 11 hours ago

Estates Front Desk Lead

Sunny Isles, FL

Full-time

Onsite

Entry, Mid Level

2+ years exp

Acqualina Resort & Residences on the Beach is committed to investing in their people and fostering a supportive work environment. The Estates Front Desk Lead is responsible for overseeing front desk operations, ensuring a positive first impression for residents and guests, and maintaining high standards of service and communication.

HospitalityHotelLifestyleResorts

Responsibilities

Maintain complete knowledge of and comply with all departmental policies/service procedures/standards

Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended

Anticipate residents’ needs, respond promptly and acknowledge all residents, however busy and whatever time of day

Maintain positive visitor and residents’ relations at all times

Be familiar with all property services/features and local attractions/activities to respond to resident inquiries accurately

Resolve resident complaints, ensuring resident satisfaction

Monitor and maintain cleanliness, sanitation and organization of assigned work areas

Maintain complete awareness of:

Maintain confidentiality of all Security and resort reports/documents; release information only to authorized individuals

Communicate by radio with designated resort personnel

Legibly complete designated reports

Complete any and all tasks as requested or directed by Acqualina Management

Review department log records and be familiar with pertinent information relevant to the daily shift

Screen and assist all visitors and food deliveries and gain approval from residents prior to allowing access to the elevators

Log all visitors into property management system

Review the property status and follow up actions with the previous shift officer

Document visitor and residents inquiries for lost items and coordinate return of lost items to visitors and residents

Comply with residents requests for storing and safekeeping of their valuables

Answer the departmental telephone

Document all pertinent information in the daily shift log

Complete all paperwork and closing duties before leaving. Review property status and any follow-up actions with on-coming Front Desk Agent

Prepare work orders for maintenance repairs and submit to Engineering

Scheduled activities and house count

Estates facilities and services

Hours of operation

Facility layout

Fire and emergency plans

Departmental rules of conduct

Qualification

Computer literacyHospitality experienceFluency in EnglishProperty management systemCPRFirst aid certificationAttention to detailProblem-solvingTeamworkCommunication skills

Required

Criminal-free record

High school graduate

Fluency in English both verbal and non-verbal

Provide legible communication and directions

Computer literate

Ability to perform job functions with attention to detail, speed and accuracy

Ability to prioritize, organize and follow up

Ability to be a clear thinker, remaining calm and resolving problems using good judgment

Ability to follow directions thoroughly

Ability to understand visitor, and resident's service needs

Ability to work cohesively with co-workers as part of a team

Ability to work with minimal supervision

Ability to maintain confidentiality of resident, and departmental information and pertinent resort data

Ability to work a flexible schedule including weekends and holidays

Exert physical effort in transporting 35-40 pounds

Endure various physical movements throughout the work areas

Reach 2 feet

Remain in stationary position for 8 hours throughout work shift

Satisfactorily communicate with guest and residents, management and co-workers to their understanding

Preferred

2 years of experience

Experience with computers

Ability to input and access information in the property management system computers

Experience in Hospitality Industry in similar position

Previous guest and residents relations training

Certification of previous training in computers

Certification of previous training in alcohol awareness program

Knowledge of local laws, investigative methods and fire safety

Certification in CPR and first aid

Benefits

Medical, Dental, Vision Insurance

Life Insurance

401K Program

Paid Holidays and Vacation

Outstanding Recognition and Awards Program

Effective Training Programs

Tuition Reimbursement

Complimentary Parking and Meals in Dedicated Employee Restaurant

Preferred Pricing on Food and Beverage, Spa Treatments and Retail Purchases

Management Programs to Progress on Your Career Journey

Health and Wellness Fairs

Company

Acqualina Resort & Residences on the Beach

The sophistication of a Mediterranean villa combined with the beautiful oceanfront location on Florida’s Riviera makes Acqualina Resort & Residences on the Beach the perfect 5 star, 5 diamond vacation resort.

Founded in 2006

Ocean Isle Beach, North Carolina, USA

201-500 employees