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Crabtree & Eller, LLC · 6 days ago

Regional Director of Operations

San Francisco Bay Area

Full-time

Onsite

Lead/Staff, Director/Executive

$138K/yr - $188K/yr

5+ years exp

Crabtree & Eller, LLC is a leading provider of ground transportation services for airline crews across the country. The Regional Director of Operations will oversee the successful day-to-day operations of the stations in the designated region, providing leadership and direction to station management teams while ensuring performance metrics are met.

Staffing & Recruiting

Hiring Manager

Mark Crabtree

Responsibilities

Ensures each station in region portfolio achieves Company financial goals. Regularly analyzes financial performance to ensure each station is on track to meet performance metrics

Conducts monthly business reviews with each station leader across Company key performance indicators and adjusts plans with station leadership, as needed, to achieve results

Develops quarterly business plans with each station leader to ensure each station is prepared and staffed for planned local events, as well as trained to execute during unplanned events that impact station operations

Ensures all Station Leaders are executing effective scheduling practices: schedules posted on time, all trips covered according to contractual guidelines, proper LOD coverage, etc

Partners with HR to manage station recruiting, ensuring each station is fully staffed with proper availability and that station leaders complete onboarding process correctly and in a timely manner

Develops succession plans for staffing needs and demonstrates a strong ability to recruit and develop others. Assesses talent at all levels and builds a bench of talent

Identifies and develops designated trainers for station leaders and drivers within the region. Ensures that all new hires are effectively trained by certified trainer

Effectively addresses performance issues and holds teams accountable in a constructive and timely manner. Appropriately partners with HR and elevates concerns with a sense of urgency

Acts as point of escalation when service issues arise, advises station leaders on proper reporting and documentation. Ensures all complaints are answered with 24 hours

Leverages data from observations and reported service issues to identify root cause and implement processes to improve execution in a measured way

Engages station leaders to identify operational improvements in areas such as route optimization, fleet utilization, fuel expenditures, and routine maintenance costs

Builds a best-in-class safety culture in region by leveraging training tools, employee engagement, recognition, and coaching. Ensures all safety policies are implemented and followed

Ensures auditing of fuel cards, time and attendance, vehicle maintenance, office paperwork and recordkeeping, vehicle documents, etc. to maintain compliance with Company policy and mitigate risk and exposure

Leads the fleet managers to ensure vehicle maintenance schedules are in place, correct number or vehicles are at each station, correct maintenance tools are present in stations/vans, and vehicles are maintained under the hood and inside the van as required

Qualification

Multi-unit leadershipP&L analysisCustomer serviceMicrosoft OfficeStrategic thinkingCommunication skillsLeadership skillsProblem-solving skills

Required

5-7 years of multi-unit leadership experience

Flexible schedule to include nights and weekends as required to meet the needs of our 24/7/365 operation

Excellent written and verbal communication skills, including the ability to effectively communicate with all levels of the organization

Strategic thinking and organizational skills that enable the ability to lead direct reports shoulder to shoulder, manage multiple priorities, and meet deadlines in a fast-paced and dynamic environment

Strong leadership skills and the ability to work with employees from a variety of backgrounds, embrace diversity, promote inclusion, and motivate and develop a high performing team

Extensive experience in P&L analysis and demonstrated problem-solving skills

Proficient in Microsoft Office

Travel Requirements – 50 – 75% travel required within assigned region and to headquarters, as needed