Lead Software Engineer- IVR & Omnichannel APIs jobs in United States
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Humana · 2 months ago

Lead Software Engineer- IVR & Omnichannel APIs

positionUnited States
timeFull-time
remoteRemote
senioritySenior Level, Lead/Staff
money$129K/yr - $178K/yr
date8+ years exp

Humana is seeking a self-driven and collaborative Lead Software Engineer to join our Interactive Voice Response (IVR) team. In this role, you will deliver innovative IVR solutions and develop robust omnichannel APIs for our enterprise platforms, driving the success of a high-impact, customer-facing application within a Fortune 50 company.

Health CareHealth InsuranceInsuranceVenture Capital
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H1B Sponsor Likelynote

Responsibilities

Collaborate with team members to track and plan agile work supporting core cloud infrastructure
Partner with internal architecture and other enterprise teams to ensure a resilient, state-of-the-art cloud environment for a high-profile enterprise application
Develop and deliver proofs-of-concept (POCs) and sample implementations for widespread adoption within agile teams
Work with senior leadership to influence project timelines, deliverables, and strategic direction
Provide Tier 3 support during critical, high-impact incidents to ensure rapid resolution and minimal disruption

Qualification

Cloud-based platformsIVR systemsAPI/Web ServicesArtificial Intelligence (AI)Google Cloud (GCP)SQLMongoDBAnalytical skillsCommunication skillsOrganizational skillsProblem-solving skills

Required

At least 8 years of experience in coding and development on cloud-based platforms
Demonstrated experience with IVR systems or similar contact center technologies
Proven hands-on development expertise with large-scale cloud solutions
Strong background in designing and implementing API/Web Services
Excellent analytical, communication, organizational, and problem-solving abilities
In-depth knowledge of artificial intelligence (AI) implementation, testing, and monitoring processes

Preferred

Bachelor's degree or higher in computer science or a related field
Google Cloud (GCP) Contact Center
Experience with SQL and MongoDB databases
Previous experience supporting applications at a Fortune 100 company
Experience in creating MCP Servers

Benefits

Medical, dental and vision benefits
401(k) retirement savings plan
Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
Short-term and long-term disability
Life insurance

Company

Humana

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Humana is a health insurance provider for individuals, families, and businesses.
dateFounded in 1964
location
Louisville, Kentucky, USA
people-size10001+ employees
web-link
http://www.humana.com

H1B Sponsorship

Humana has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (282)
2024 (246)
2023 (284)
2022 (274)
2021 (212)
2020 (84)

Funding

Current Stage
Public Company
Total Funding
$13.07B
2025-05-30Post Ipo Debt· $5B
2025-03-03Post Ipo Debt· $1.25B
2024-03-11Post Ipo Debt· $2.25B

Leadership Team

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Jim Rechtin
CEO and President
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Colin Drylie
Senior Vice President, Experience Transformation
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Recent News

Benzinga.com
House Passes Bill Extending Health Care Subsidies Despite GOP Leadership Opposition
2026-01-09
TradingView
Humana dips as Wells Fargo downgrades to "equal weight"
2026-01-07
PR Newswire
Leading Health Plans Become CAQH Owners to Shape the Future of Healthcare Data
2026-01-06
Company data provided by crunchbase