Action Property Management · 1 day ago
Overnight Front Desk Associate (32 Hour Part-Time)- The Harrison
San Francisco, CA
Part-time
Onsite
Entry Level
$28/hr - $28/hr
1+ years expAction Property Management is the premier choice for homeowner’s association management, proudly serving over 300 communities. They are seeking a part-time Overnight Front Desk Associate to be the first point of contact for residents and guests, providing assistance and maintaining the Front Desk area.
CommercialProperty ManagementReal Estate
Responsibilities
Answer telephones or address people who enter the lobby or approach the Front Desk to politely answer questions, provide information, and assist in accordance with rules, regulations and policies; receive and respond to resident complaints in accordance with established procedures and policies or as appropriate; assist residents with issues or problems that do not require direct management involvement
Be able to prioritize tasks at desk with residents/owners, guests and vendors
Monitor activity in the Lobby and, when necessary, coordinate on-site personnel to address residents’ and guests’ needs; utilize Building Link to contact residents to announce guests and deliveries
Maintain the appearance of the Front Desk area, Lobby by assuring it is organized and clean at all times; summon the janitorial or maintenance staff when needed; continually monitor and maintain the back office and package room to ensure it is in a neat and orderly manner; periodically check hallways and elevators for debris
Assist residents with room reservation requests for the Association’s common area rooms
Note accurately any issues or information throughout the work shift in the pass-down log and read all e-mails for information pertinent to Front Desk Associates; communicate effectively with co-workers to assure a smooth transition of shifts
Provide basic concierge services including restaurant reservations, taxi reservations, directions, and restaurant referrals; review and note information in the binder of local services and referrals for resident and guest use
Inform residents and guests of activities, events, and services that may be of use or interest
Utilize Building Link system and or Key Track to track and retain resident information including asset logs, parcel logs, key logs, guest sign-in, and amenity reservations
Coordinate deliveries to and from units; follow established procedures to have the resident receive their parcel; document the acceptance of parcels or other deliveries, both incoming and outgoing, by updating the package log in Building Link; notify the resident when a parcel has been accepted on their behalf
Document reports of disturbances that occur; evaluate the situation and contact the proper authority (i.e. Police, Fire Department, Management) to resolve the problem
Coordinate moves in accordance with the Association’s approved hours; assure that Common Areas are adequately protected
Properly operate the Elevator Control System so that guests, contractors and other visitors are sent to the proper floor
Document the issuance of unit keys by properly utilizing Key Trak
Monitor and maintain an adequate inventory of forms, supplies and other items used at the Front Desk; maintain an adequate supply of items used at the lobby coffee station, if applicable, and any other lobby amenities requiring regular replenishment; order items or promptly notify Supervisor when in need of replenishment
Periodically or regularly observe building activity as captured by surveillance cameras and displayed on security monitors; report suspicious or abnormal activities to Action staff and management, building security, or Law Enforcement, as appropriate; prepare detailed documentation of incidents according to established procedures
Report complaints, reports of nuisance, and non-compliance issues to Management; if applicable, respond to the issue and politely call to the attention of the offending party the complaint or non-compliance issue and request that it be resolved as quickly and practicable as possible; document details of the incident as appropriate
Understand and implement Emergency Procedures when required; understand and coordinate appropriate communications with residents and emergency personnel in the event of an Elevator Entrapment, fire alarm, fire, flooding, earthquake, or other emergency event
Follow all “Post Instructions” and adhere to the Association’s Governing Documents, CC&Rs, and the Rules and Regulations of the Association; be familiar with, and adhere to, all association policies, emergency procedures, and evacuation procedures
Perform other related Front Desk Associate tasks and duties as assigned by management
Qualification
Required
Must be over 18 years of age and successfully pass a pre-employment background check and drug screening
At least 1 year of customer service experience
Must have 1 year or more of overnight/ graveyard experience
Polished and professional appearance and demeanor
Upbeat and positive team player attitude
Strong judgment and solutions-oriented
Proactive customer service approach
Preferred
Hospitality, luxury retail or fine dining experience is preferred
Hospitality Management college students or recent graduates are highly desired
Benefits
Comprehensive health benefits and paid time off package for qualifying employees
On-going hospitality and property management training
Opportunities for career growth and advancement
Values driven company culture promoting team work and excellence
Medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members
Generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members
Company
Action Property Management
Action Property Management is a real estate company provides buying and selling services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Matthew Holbrook
CEO
Company data provided by crunchbase