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Albertsons Companies · 1 month ago

General Merchandise/HBC Department Manager- MA2 ACME Patterson, NY

3113 ROUTE 22, PATTERSON, NY, 12563, US

Full-time

Onsite

Mid Level

$19.62/hr - $19.62/hr

Albertsons Companies is a leading retail organization, and they are seeking a General Merchandise/HBC Department Manager. This role involves directing and controlling the operation of the General Merchandise/HBC Department, ensuring customer service excellence, and managing personnel to achieve departmental objectives.

Food and BeverageFood DeliveryMeat and PoultryRetail

Responsibilities

Champions corporate and division customer service programs to meet or exceed division customer service goals. Instills a culture of excellent customer service in the department and throughout the store

Responsible for total store operations and directing associates throughout the store, as well as department managers, in the absence of or as needed by the Store Director (see Store Director job description)

Primary duty is management of the GM/HBC Department. In that regard, plans, organizes and directs day-to-day operations of the GM/HBC department, including dairy and frozen food sections. Conducts daily inspections of all GM/HBC sections and initiates corrective measures to ensure compliance with product quality and product rotation standards

Maintains in stock conditions, and ensures compliance with code date standards; cleanliness, sanitation and safety standards; and security requirements. Controls pricing by following established division pricing guidelines and ensuring compliance with the coupon and discount policies

Implements Company and Division operating and merchandising policies and practices. Controls merchandise shrink. Supervises and participates in store inventory counts. Establishes GM/HBC Department operating procedures as required for implementation of Company policies, Division directives and Store Director instructions. Implements emergency procedures in the event of equipment and computer software malfunctions or failure

Orders GM/HBC product and maintains inventory levels according to Division directives

Supervises the processing of all reclamation. Maintains orderly and in stock conditions in back room, sales floor and all GM/HBC department areas

Supervises receiving, storing, stocking, pricing and merchandising of all GM/HBC products. May utilize hand trucks, pallet jacks and the bailer. Properly accounts for merchandise received. Handles positive customer and vendor relations. Engages in suggestive selling and other sales techniques. Monitors daily log sheet, purchase report, actual versus projected sales and labor

Prepares and displays appropriate product signage

Under supervision of the Store Director, directs the work of all GM/HBC Department associates. Schedules GM/HBC Department associates to ensure adequate coverage and service levels. Directs, motivates, trains and participates in the hiring of all GM/HBC Department personnel. Ensures that all associates are instructed in the proper performance of work duties and are knowledgeable about Company policies and procedures

Monitors associate performance and effectively recommends personnel action such as hiring, firing, layoff, promotion, demotion, and disciplinary action. Builds and maintains associate morale. Resolves associate complaints where appropriate and reports action taken to the Store Director. Immediately reports any potential serious policy violations, for matters including but not limited to working off the clock, harassment, food safety and sanitation, discrimination, etc., to the Store Director and assists in appropriate handling. Identifies and trains associates with high potential for advancement opportunities

Understands the store and GM/HBC Department Profit and Loss statement, and plans department promotions accordingly. Frequently communicates sales goals, department performance and sales opportunities to department associates to ensure positive results

Answers and responds to incoming telephone calls appropriately. Receives and appropriately resolves customer complaints and reports to the Store Director as appropriate

Maintains confidentiality concerning associates, store sales, and Company information. Maintains accurate department records

Responsible for performing all job duties with honesty and integrity and in compliance with Company policies and procedures

Attends required training and sales meetings

Provides feedback and recommendations to Store Director or District Manager and Division management teams on operational issues

Qualification

Retail management experienceCustomer service skillsProfitLoss knowledgeInventory managementLeadership skillsBasic math knowledgeRegulationsCommunication skillsInterpersonal skillsProblem-solving skills

Required

Extensive retail background with prior management experience related to retail operations

Thorough understanding of overall Company practices, policies and procedures

Strong written and oral communication skills

Good leadership and interpersonal skills

Proven ability to manage people

Ability to maintain composure in dealing with customers and co-workers

Knowledge of employment laws and workplace practices

Ability to interact effectively with all levels of personnel

Strong business and financial knowledge

Ability to identify needs, problems, and opportunities

Ability to make effective short and long term plans and implement them to maximize sales and gross margins

Knowledge of every position in the store

Knowledge of basic math and accounting and computer software

Knowledge of and compliance with state and federal regulations

Extensive working knowledge of profit and loss statements

Familiarity with emergency plans in the event of a natural disaster, serious accident or uncommon event(s)

Ability to perform manual work such as setting up and maintaining displays, operating a cash register and assisting in other departments as business needs demand

Ability to stand and walk for long periods of time

Ability to occasionally reach, lift, stack and maneuver objects of varying dimensions and weights up to approximately 50 lbs

Ability to occasionally push and pull fully loaded hand trucks and pallet jacks

Mental alertness to ensure safe, accurate completion of work activities and to do repetitious work accurately

Regular attendance is required

Compliance with and ensuring compliance with Company grooming standards and dress code