Four Seasons Hotels and Resorts · 1 day ago
Conference Services Manager
Chicago, IL
Full-time
Onsite
Entry, Mid Level
$63K/yr - $73K/yr
1+ years expFour Seasons Hotels and Resorts is a luxury hotel company that emphasizes exceptional guest experiences through a world-class employee culture. The Conference Services Manager will be responsible for planning, coordinating, and executing all aspects of conferences and events, ensuring that each event reflects the hotel's commitment to service and attention to detail.
HospitalityHotelLeisureRental PropertyTravel
No H1B
Responsibilities
Serve as a primary point of contact for corporate conferences, meetings, professional teams & entertainment once contracted through post-event follow-up
Manage all aspects of events, including the room setup, catering and other special requests
Oversee the execution of events/stay and troubleshooting any issues that may arise
Work cohesively with the culinary, banquets, front office and the operational team to deliver seamless service
Drive revenue and exceed goals through upsells in banquets food & beverage to assigned groups
Forecast food & beverage events for assigned groups
Manage guestroom blocks to assigned groups & provide updates during group pick up meeting
Communicate and provide solutions to clients about rooms and food & beverage attrition
Provide excellent customer service and manage customer expectations
Build and maintain a strong relationship with clients, understanding their needs and working with them through execution of their event
Maintain budgets, communicating to clients about estimated expenses
Prepare and distribute event documents, such as Banquet Event Orders, Diagrams, Resume, and post-event reports
Conduct pre-conference meetings and post-event meetings
Lead Planning Site Visits
Qualification
Required
Serve as a primary point of contact for corporate conferences, meetings, professional teams & entertainment once contracted through post-event follow-up
Manage all aspects of events, including the room setup, catering and other special requests
Oversee the execution of events/stay and troubleshooting any issues that may arise
Work cohesively with the culinary, banquets, front office and the operational team to deliver seamless service
Drive revenue and exceed goals through upsells in banquets food & beverage to assigned groups
Forecast food & beverage events for assigned groups
Manage guestroom blocks to assigned groups & provide updates during group pick up meeting
Communicate and provide solutions to clients about rooms and food & beverage attrition
Provide excellent customer service and manage customer expectations
Build and maintain a strong relationship with clients, understanding their needs and working with them through execution of their event
Maintain budgets, communicating to clients about estimated expenses
Prepare and distribute event documents, such as Banquet Event Orders, Diagrams, Resume, and post-event reports
Conduct pre-conference meetings and post-event meetings
Lead Planning Site Visits
Candidates must have valid work authorization for the U.S
Preferred
We are looking for individuals who have a thorough knowledge of guest service, cost control, labor control, merchandising, and accounting
Applicants are required to have one to two years previous employment in a related position
A college degree is preferred
Previous experience in a luxury hotel, or similar environment
Requires attention to detail and problem-solving skills, as well as a passion for customer service
Requires ability to operate computer equipment and other food & beverage computer systems
Requires reading, writing and oral proficiency in the English language
Benefits
Energizing Employee Culture where you are encouraged to be your true self!
Comprehensive learning and development programs to help you elevate your craft.
Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan) as well as Paid Time Off & Holiday Pay
401(k) Retirement Plan including Employer Matching Program
Inclusive and diverse employee engagement & recognition events all year-round.
Exclusive discount and travel programs with Four Seasons
Complimentary Dry Cleaning for Employee Uniforms & Employee Meals
Company
Four Seasons Hotels and Resorts
Four Seasons is an operator of a chain of hotels, resorts, and residence clubs.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$579MKey Investors
CanAm EnterprisesJPMorgan Chase & Co.
2025-09-24Undisclosed· $162M
2025-09-24Debt Financing· $417M
2007-02-12Private Equity
Leadership Team
Alejandro Reynal
President and CEO
Sudhakar Veluru
CIO / CTO
Recent News
Canada NewsWire
2025-12-10
2025-12-10
Company data provided by crunchbase