Transamerica · 2 days ago
Intermediate Operational Support Analyst
Cedar Rapids, Iowa
Full-time
Hybrid
Mid Level
$50K/yr - $60K/yr
3+ years expTransamerica is a financial services company that has been serving customers for over a century. They are seeking an Intermediate Operational Support Analyst to provide high-level support in operational areas related to life and annuity business, focusing on project work, research, issue resolution, and process improvement.
Financial ServicesImpact InvestingInsurance
Responsibilities
Participate in or facilitate projects that connect one or more functional areas; assist in research and analysis, project documentation, creation and/or review of procedures, and training to trainers and/or end users as needed
Manage project milestones to ensure team adherence and timely completion of project deliverables
Report and document deficiencies, inconsistencies, and/or improvement opportunities in procedures which affect quality or create potential problem situations. Identify and work with Training and management on resolutions; communicate updates
Perform troubleshooting on service work related to escalated situations, unique situations, etc. Report to Issue Tracker as appropriate
Identify and communicate business requirements to internal partners
Participate in user acceptance testing (UAT) planning and review test cases with internal partners
Partner with other business groups to assist with various requests, audits data/sample pulls and compilation of required files
Help others develop subject matter expertise in operational functions, including outsourced partners
Participate in department initiatives
Qualification
Required
Associate's degree in a business field or equivalent experience
Three years of relevant financial services and/or operations experience
Knowledge of life and/or annuity operations
Excellent verbal/written communication skills
Analytical, organizational, problem solving, and prioritization skills
Strong attention to detail
Ability to manage multiple projects, deadlines, and stakeholders
Ability to work independently and make decisions in a fast-paced environment
Excellent interpersonal and relationship building skills
Ability to collaborate with multiple stakeholders to drive consensus and alignment with objectives
Proficiency using MS Office and ability to quickly learn various software applications
Preferred
Knowledge of relevant SOX, state and federal insurance regulations
Technical skills in business analysis and/or business technical support
Benefits
Pension Plan
401k Match
Employee Stock Purchase Plan
Tuition Reimbursement
Disability Insurance
Medical Insurance
Dental Insurance
Vision Insurance
Employee Discounts
Career Training & Development Opportunities
Paid Time Off starting at 160 hours annually for employees in their first year of service.
Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays).
Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars
Parental Leave – fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child.
Adoption Assistance
Employee Assistance Program
Back-Up Care Program
PTO for Volunteer Hours
Employee Matching Gifts Program
Employee Resource Groups
Inclusion and Diversity Programs
Employee Recognition Program
Referral Bonus Programs
Company
Transamerica
Transamerica is a private holding company that provides services for various life insurance companies and investment firms. It is a sub-organization of Aegon.
5001-10000 employees
H1B Sponsorship
Transamerica has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (39)
2024 (33)
2023 (25)
2022 (52)
2021 (42)
2020 (46)
Funding
Current Stage
Late StageTotal Funding
unknown1999-02-19Acquired
Leadership Team
Will Fuller
Chief Executive Officer
Andrew Yorks
Chief Investment Officer
Recent News
2025-12-21
Company data provided by crunchbase