Odyssey · 2 weeks ago
Support Specialist (US-Remote)
United States
Full-time
Remote
Mid Level
3+ years expOdyssey is dedicated to enabling access to high-quality education across the U.S. as the first company designed specifically for education savings accounts. As a Support Associate, you will provide exceptional customer service, handling inquiries and resolving issues to ensure a positive experience for users.
EdTechEducation
No H1B
Responsibilities
Respond to customer inquiries via phone, email, SMS, and chat in a timely and professional manner
Resolve customer issues and complaints, escalating complex cases as needed
Provide accurate information about the ESA and microgrant programs Odyssey serves
Maintain detailed records of customer interactions and transactions
Collaborate with team members to improve processes and enhance the customer experience
Participate in training and development opportunities to enhance skills
Meet performance targets and contribute to team goals
Stay up-to-date with company policies and product knowledge
Qualification
Required
Experience with Zendesk or a similar contact management system is required
3+ years of experience in a customer support role
Excellent verbal and written communication skills
Strong problem-solving abilities and attention to detail
Customer-focused with a positive attitude and professional demeanor
Ability to work independently and as part of a team
Proficiency in using customer support software and tools
Fluent in English; additional fluency in Spanish is preferred
High school diploma or equivalent; additional education or certifications are a plus
Applicants must be currently authorized to work in the United States on a full-time basis
Preferred
Preference is given to those who reside in Texas, Utah, Georgia, Louisiana, Iowa, Wyoming, or New York
Company
Odyssey
Odyssey is the first business to create a product specifically for managing education savings accounts and microgrants.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$14.75MKey Investors
Bradley TuskAndreessen Horowitz
2024-05-29Series A· $10M
2022-10-26Seed· $4.75M
Leadership Team
Joseph Connor
Founder and CEO
Meaghan Barber
Head of Partnerships
Recent News
Company data provided by crunchbase