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The RMR Group · 1 week ago

Senior Resident Account Consultant

Atlanta, GA

Part-time

Hybrid

Mid, Senior Level

4+ years exp

The RMR Group is a leading U.S. alternative asset management company focusing on commercial real estate. The Senior Resident Account Consultant will provide leadership and mentorship to the RAC team while managing escalated account issues and ensuring compliance with regulations.

Asset ManagementReal EstateReal Estate Investment

Comp. & Benefits

Responsibilities

Conduct all business in accordance with company policies and procedures, Fair Housing, ADA, Fair Credit Reporting Act, and all other Federal, State and Local laws pertaining to Multi-Family Housing

The RAC will perform the following job duties:

Monitor the Yardi Dashboard for Move Ins/ Move Outs/ Deposit Accounting/ Alerts/ Receipt batches

Production of delinquency notices per the rental lease agreement for team distribution in a timely manner

Daily monitoring of current delinquency status for all residents

Adhering to RMR Residential policies as it pertains to collections and bad debt write offs

Weekly monitoring of Gross Potential Rent report to ensure accuracy

Review all move in files for accounting purposes to include but not limited to Security Deposit posting, Move in Fees, and monthly rental amount

Perform Accounting Month End procedures as it pertains to the GPR report, past resident account, and all other resident ledger functions

Review lease charge report prior to positing for accuracy

Processing move out statements and final accounting for past residents. Collection of final balances owed. Ensure documentation remittance to debt logic

Provide coaching and guidance to RAC team members, support onboarding and training, and ensure adherence to company policies

Resolve escalated account issues, manage legal cases and high-balance collections, and oversee reconciliation of complex portfolios

Identify workflow gaps, make recommendations, and ensure compliance with regulations

Validate financial reports, monitor KPIs such as delinquency and GPR, and deliver actionable insights to leadership

Partner with Property Management, Accounting, and Collections teams to resolve issues, optimize processes, and troubleshoot system-related concerns

It is the responsibility of the SRAC to maintain accurate resident records, update the Property Manager daily of rents collected and delinquent rents, assist the Property Team in preparing all notices such as late rent letters, or surrender letters, return check letters, and post all monies received daily

Maintain quality communications and responsiveness to help desk tickets regarding resident accounts

Assist the Property Team in implementing and adhering to Company’s mission, vision, and values. Must possess knowledge of all phases of leasing and resident retention programs. Answer and handle incoming calls from current residents always offering them excellent customer service

Qualification

Yardi experienceExcel skillsAP/AR experienceProblem solvingOrganizational skillsClient service orientationWritten communicationVerbal communicationPositive attitudeDecision making

Required

Four plus years of related experience, preferably AP/AR role

Exceptionally strong written and verbal communication skills

Proficient problem solving and organizational skills

Strong Excel skills

Yardi experience

Ability to work in a fast-paced, collaborative and results driven environment

Exceptional verbal, written and organizational skills

Excellent attendance is a requirement of the position

Excellent client service orientation

Positive attitude and highest level of professionalism

Organizational/Multi-Task Skills – Able to allocate one's time effectively and manage tight deadlines; ability to work under pressure and achieve quality results; ability to handle multiple demands and competing priorities, and adapt to new ideas and constant changes; results oriented, detail oriented and accurate

Decision Making Skill – Able to resolve problems using facts and sound reasoning; able to achieve goals using a strategic approach; proven innovation with a willingness to manage and adapt to change

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life & Disability Insurance

Health Savings Account (HSA) & Flexible Spending Plans (FSA)

401(k) Plan with Employer Match

Holidays, Vacation & Sick Time

Parental Leave

Tuition Assistance

Matching Gift Program

Wide Array of Voluntary, Employee-Paid Benefits to choose from including Critical Illness & Accident Insurance, Identity Theft Protection & Pet Insurance