Apply on Employer Site

Northpoint Mortgage, Inc. · 2 days ago

Mortgage Loan Processor

Westborough, Massachusetts, United States

Full-time

Hybrid

Mid Level

3+ years exp

Northpoint Mortgage, recognized as one of the Boston Globe’s 2025 Top Places to Work, is a growing New England–based mortgage lender seeking an experienced Mortgage Loan Processor to join our Operations team. The successful candidate will manage loan processing while ensuring strong client relationships and collaborating effectively with internal teams.

Financial Services

Responsibilities

Establish and maintain strong client relationships through consistent communication via phone, email, and text throughout the loan process

Provide timely, knowledgeable responses to client inquiries while collaborating closely with internal Northpoint teams

Set up and disclose new loan files; request, review, and clearly explain required documentation, including initial disclosures

Proactively communicate loan status updates and address borrower questions or concerns

Follow up on outstanding documentation and establish deadlines to ensure efficient and timely pipeline movement

Qualification

Encompass Loan Origination SoftwareMortgage processing experienceState Housing loan programsNon-QM loan experienceMortgage fundamentalsMultitasking abilitiesAccountabilityComputer proficiencyCommunication skillsProblem-solving abilities

Required

Minimum of 3 years of mortgage processing experience

Proficiency with Encompass Loan Origination Software

Experience with State Housing loan programs

Strong verbal and written communication skills with a customer-service mindset

Ability to prioritize tasks, manage deadlines, and see files through to completion

Strong problem-solving and multitasking abilities

Accountability for managing loan production and pipeline flow

Solid understanding of mortgage fundamentals, including: Conventional, USDA, and VA loan programs, Income calculations, Running AUS and interpreting findings, Reviewing guidelines and resolving complex loan scenarios

High level of computer and software proficiency