Diligente Technologies ยท 23 hours ago
Executive IT Support (Onsite, window focused)
San Francisco, CA
Contract
Onsite
Senior Level, Lead/Staff
10+ years expDiligente Technologies is seeking an experienced Executive IT Support Analyst to provide high-touch, white-glove IT support to executive-level stakeholders in a fast-paced, hybrid Windows environment. This role involves delivering exceptional customer service while troubleshooting and resolving complex technical issues, managing day-to-day IT operations, and collaborating with internal IT teams and external vendors.
ConsultingRecruitingStaffing Agency
Hiring Manager
Mohan Chand
Responsibilities
Serve as the primary point of contact for executive-level IT support, delivering outstanding customer service
Provide hands-on and remote support for workstations, laptops, virtual machines, mobile devices, and hybrid environments
Troubleshoot and resolve complex technical issues using strong analytical and diagnostic skills
Manage day-to-day IT operations while responding effectively to critical and time-sensitive incidents
Accurately assess, communicate, and prioritize the urgency of issues
Document issues, resolutions, and best practices for both IT teams and end users
Collaborate with internal IT teams and external vendors to escalate and resolve issues when needed
Participate in on-call support rotations as required
Qualification
Required
10+ years of relevant technical and functional experience in a hybrid Windows-based environment
10+ years supporting Windows workstations and laptops
10+ years of progressive technical support experience demonstrating career growth
5+ years in customer-facing roles with regular exposure to executive-level users
Bachelor's degree in a relevant field required (or equivalent combination of experience and/or certifications)
Preferred
Experience supporting users in the financial services industry
Strong troubleshooting and diagnostic skills to quickly restore system availability
Working knowledge of video conferencing platforms (Webex, Zoom, Microsoft Teams)
Experience with financial applications such as Bloomberg, FactSet, Eze, and Charles River (plus)
Strong familiarity with desktop and endpoint security products
Solid understanding of Active Directory administration
Experience with virtual desktop environments (vSphere, Horizon Client)
Hands-on support for Lenovo desktops/laptops, Microsoft Surface devices, iPhones, and iPads
Experience with Microsoft Configuration Manager and Microsoft Endpoint Management
Experience managing devices using MDM solutions such as Microsoft Intune
Experience with MFA technologies (RSA, Microsoft Authenticator)
Functional knowledge of IT infrastructure fundamentals (networking, servers, email, SSO, identity and access, mobile devices)
Company
Diligente Technologies
Diligente Technologies provides recruiting and staffing as well as IT consulting services for organizations.
51-200 employees
H1B Sponsorship
Diligente Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2020 (2)
Funding
Current Stage
Growth StageLeadership Team
Rohita Joshi
CEO and Founder
Company data provided by crunchbase