The US Oncology Network · 1 day ago
Patient Service Representative
Arlington, VA
Full-time
Onsite
Entry Level
$20/hr - $24/hr
1+ years expThe US Oncology Network is a healthcare provider focused on delivering quality oncology care. They are seeking a Patient Service Representative to perform general medical office functions, communicate with patients, and ensure excellent customer service in a fast-paced environment.
CommunitiesHealth CareMedicalOncologyTest and Measurement
Responsibilities
Answers phones for a fast paced office incoming calls and asks appropriate questions to assess patients’ needs. Taking efficient messages with proper information. Obtains, receives and documents accurate and thorough information when taking messages or redirects calls appropriately. Schedules appointments as applicable. Average of 100-125 patients per day
Works closely with clinical staff
Establish good communication with other departments, team members, other physician offices, hospitals, or patients in response to requests for information, follow up, or problem solving as needed
Ensures all insurance, demographic and eligibility information is in the system
Schedules return appointments for patients including for the infusion room
Order entry as ordered by MD
Submits electronic tasks for pre-authorization of services and/or referrals
Schedules new treatments as directed by supervisor
Provides patients with appointment details such as time, location, directions, and instructions. Maintains and updates physician schedules ensuring patients are scheduled property. Works in conjunction with the nurses/P.A to accommodate scheduling requests
Provides coverage for other coworkers for lunches vacation and illness
Provides excellent customer service to patients and families. Demonstrates compassion and empathy
Monitors the receipt and indexing of faxes received, scans documents as needed. Sends faxes as ordered
Other duties as assigned or requested
Qualification
Required
High School Diploma or equivalent required
Minimum 1 year medical office experience highly desired
Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations
Must successfully complete required e-learning courses within 90 days of occupying position
Ability to handle and prioritize work in a fast-paced environment and be able to multitask
Proficient in medical terminology
Previous knowledge of Electronic Medical Records required
Preferred
Previous Oncology experience highly desired
Proficiency with computer systems and Microsoft (Outlook, Office Word, and Excel) highly desired
Company
The US Oncology Network
Every day, The US Oncology Network helps approximately 3,300 providers deliver value-based, integrated care for patients—close to home.
10001+ employees
H1B Sponsorship
The US Oncology Network has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2010-12-30Acquired
Leadership Team
R. Steve Paulson
National Policy Board Executive Committee
Recent News
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