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The Medical Affairs Company (TMAC) · 1 day ago

Medical Information Contact Center Intern

Kennesaw, GA

Internship

Onsite

Intern

Start in 2026 Spring

The Medical Affairs Company (TMAC) is seeking a Medical Information Contact Center Intern to provide support to the Medical Information Contact Center department. The intern will assist with processing medical information cases, developing training materials, and performing various administrative tasks.

BiotechnologyConsultingHealth CareMedicalPharmaceutical

Growth Opportunities

Hiring Manager

Jessica Davenport, CSP

Responsibilities

Assist the Medical Information Specialist team in processing medical information cases, adverse event reporting, product complaint handling, medical writing, case entry to IRMS database

Develop product training and disease state training for MICC

Create and/or update process documents for MICC

Review client detail reports to identify trends and develop FAQs and other materials for clients

Attend and participate in department meetings

Assist as needed with handling of inbound/outbound calls in the contact center for overflow, peak demand, or specific projects

Provide support to Medical Information team with administrative tasks as needed

Handle miscellaneous projects within the MICC

Qualification

MS Office/O365/TeamsTelephone communicationOral communicationWritten communicationDatabase systemsAttention to detailOrganizational skills

Required

Pursuing or recently graduated with a Bachelor's degree

Excellent telephone communication skills (professional, patient and cordial)

Professional oral and written communications skills, exceptional attention to detail with excellent organizational capabilities

Demonstrated proficiency in MS Office/O365/Teams (Word, Excel, PowerPoint), Outlook, Internet Explorer, database systems

Company

The Medical Affairs Company (TMAC)

The Medical Affairs Company (TMAC) is one of the world’s leading outsourced medical affairs solutions providers that partners with biopharmaceutical, diagnostic, and medical device companies to establish or augment their medical affairs capabilities, helping treatments reach patients faster.

Founded in 2007