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Wasserman · 1 day ago

Director, Team Operations, Creators

Dallas, TX

Full-time

Hybrid

Lead/Staff, Director/Executive

5+ years exp

Wasserman operates at the epicenter of sports, music, entertainment and culture, serving talent, brands and properties on a global scale. The Director, Team Operations will oversee key operational functions related to employee support, hiring coordination, onboarding, and team resources, while partnering closely with various internal teams to ensure operational efficiency as the Creators group grows.

AdvertisingMarketingSocial MediaSports

Growth Opportunities

Responsibilities

Act as the group’s primary point of contact to the Wasserman operations platform for employee-facing needs, including People, Recruiting, internal tools, and systems

Serve as a first-line resource for day-to-day employee questions, exercising sound judgment and escalating to the People Partner when appropriate

Work with leadership, the broader operations team and HR on implementing and maintaining company-specific employee processes within the group, including employee reviews, mentorship, and training initiatives

Support leadership in the execution of career pathing and employee review processes for non-agent employees and consultants, including conducting reviews and providing mentoring as requested

Own the operational execution of hiring across the group, including job description development, application vetting support, interview coordination, and process tracking

Work alongside Corporate Recruiting and hiring managers to ensure the Creators group has the proper resources, pipelines, and coordination in place for successful hiring

Manage college recruiting and internship pipelines, including coordination and candidate tracking

Partner with the Sr. Director of Strategic Operations and Finance to track headcount, open roles, and hiring pipelines (excluding budgeting or forecasting responsibilities)

Lead employee onboarding logistics and maintain onboarding and training materials to ensure a consistent experience

Coordinate structured 30/60/90-day employee touchpoints and surface insights to leadership as appropriate

Maintain department databases, internal documentation, and team resources; generate reports and trackers as required

Manage intake and coordination of technology and system requests in partnership with IT and Operations

Plan and support internal team meetings, events, and engagement initiatives

Identify operational challenges and proactively implement solutions to improve efficiency and clarity

Operate initially as an individual contributor with the opportunity to build additional operational support as the organization grows

Qualification

Operations managementEmployee onboardingProject managementProcess managementCommunication skillsEmotional intelligenceTeam supportCross-functional collaborationConfidentialityProblem anticipationFlexibility

Required

5+ years of experience across operations, team operations, or process management in a fast-paced organization, preferably with extensive experience working closely with HR and other corporate departments

Strong organizational, project management, and follow-through skills

High emotional intelligence with the ability to handle sensitive employee matters professionally

Well-developed communication skills, including written, verbal, and live presentations

Ability to anticipate problems, manage expectations, and operate with discretion

Comfortable working cross-functionally with a large organization

Ability to maintain confidentiality and professionalism in all situations while exercising sound judgment and initiative

Position requires considerable flexibility in scheduling and the willingness to travel, work nights, weekends and holidays