CircleCI · 1 day ago
Enterprise Technical Success Manager
San Francisco
Full-time
Hybrid
Senior Level
$133K/yr - $166K/yr
5+ years expCircleCI is the world’s largest continuous integration/continuous delivery (CI/CD) platform, and they are seeking an experienced Enterprise Technical Success Manager to drive success and strategic growth across their most valued enterprise customers. This role involves partnering with engineering leaders and technical stakeholders to ensure CircleCI delivers measurable business impact and manages a diverse book of enterprise accounts to drive adoption and long-term retention.
DeliveryDelivery ServiceDeveloper ToolsPaaSProductivity ToolsSaaSSoftware
Responsibilities
Own an assigned book of enterprise accounts with a focus on onboarding, driving product adoption, demonstrate ongoing value to prevent churn and ensure long term partnerships
Educate customers on new and existing features, strategizing on how to optimize their use of the product and services to drive business value
Manage stakeholder relationships across various personas across Engineering teams
Craft strategic and comprehensive success plans aligned with customers business objectives with quantifiable business outcomes
Coordinate and lead Quarterly Business Reviews with key stakeholders by presenting usage data, performance metrics, business outcomes, and recommendations
Work cross departmentally with product, data, engineering, product, support and sales to find solutions to complex scenarios while delivering an outstanding customer experience
Own partnership with Product, bringing 'voice of the customer' to Product teams, influencing product direction
Partner with dedicated field engineers ensure technical success
Manage customer lifecycle and monitor platform usage to identify potential risk and areas of opportunity
Qualification
Required
You can tie business problems to technical solutions and understand technology value propositions
Proven track record of managing enterprise accounts and meeting or exceeding retention and growth metrics
Deep experience crafting and implementing success plans
Strong interpersonal and communication skills, enabling you to connect effectively with diverse stakeholders
Excellent problem-solving abilities, with a focus on strategic thinking and proactive engagement
5-7+ years experience in B2B tech space or SaaS customer success
A strong technical foundation in software delivery lifecycle, cloud infrastructure and developer tools, preferably in CI/CD
Previous experience with usage driven pricing models
Strong knowledge of Customer Success best practices
Able to travel for customer onsite and events
Company
CircleCI
CircleCI is a continuous integration and delivery platform that automates development workflows and IT operations.
201-500 employees
H1B Sponsorship
CircleCI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (3)
2023 (2)
2022 (6)
2021 (5)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$315MKey Investors
Greenspring AssociatesIVPBlue Owl Capital Corporation
2021-05-11Series F· $100M
2020-04-07Series E· $100M
2019-07-23Series D· $56M
Leadership Team
Jim Rose
CEO
Rob Zuber
CTO
Recent News
2025-10-10
2025-07-31
Company data provided by crunchbase