Q2 · 23 hours ago
Application Support Engineer
Austin, TX
Full-time
Hybrid
Senior Level
5+ years expQ2 is a leading provider of digital banking and lending solutions, dedicated to building strong communities through innovative financial technology. The Application Support Engineer role involves providing advanced technical support, troubleshooting complex issues, and contributing to internal knowledge sharing and process improvements.
Financial ServicesFinTech
No H1B
Responsibilities
Troubleshoot and resolve complex technical issues escalated from Tier 1 or Tier 2 support, including code defects, configurations, integrations, networking, and server-related challenges
Modify production environments with care and precision, including script adjustments, log reviews, and direct updates to database tables
Perform advanced data analysis and transformation using T-SQL or other scripting techniques
Provide support for integrations with third-party vendors and downstream systems
Accurately document case history, investigation steps, and resolution outcomes using the case management system
Communicate clearly and regularly with customers via phone, email, and CRM tools, ensuring timely updates and consistent follow-through
Escalate critical issues or product defects to appropriate internal teams (e.g., Development, QA), and track to resolution
Own and manage an individual case queue, while contributing to team backlog and supporting load-balancing efforts
Collaborate closely with cross-functional teams including Development, QA, Implementation, and Product to resolve recurring or complex issues
Follow internal change control policies when making production modifications
Participate in quarterly rotating on-call coverage for after-hours escalations
Support training and mentoring of junior team members by sharing domain expertise and troubleshooting strategies
Contribute to internal documentation and FAQs to improve team efficiency and knowledge retention
Ensure all activities align with Q2’s security, privacy, and availability policies
Qualification
Required
Typically requires 5–8 years of experience in application support or 3+ years with a relevant master's degree
Recognized as a Subject Matter Expert (SME) in key areas of the Q2 Solution
Strong experience with T-SQL and Windows SQL Server troubleshooting
Experience supporting enterprise or mid-sized software systems in hosted production environments
Familiarity with scripting languages such as Python is preferred; experience with .NET is a plus
Working knowledge of Windows Server environments, including IIS configuration and service management
Solid troubleshooting and root cause analysis skills with the ability to resolve most issues independently
Excellent documentation, communication, and organizational skills
Ability to handle multiple assignments, prioritize tasks, and perform under pressure in a fast-paced environment
A proactive, customer-first mindset with high attention to detail
Prior experience in banking or financial services software is beneficial
This position requires fluent written and oral communication in English
Applicants must be authorized to work for any employer in the U.S
We are unable to sponsor or take over sponsorship of an employment Visa at this time
Preferred
Familiarity with scripting languages such as Python is preferred; experience with .NET is a plus
Benefits
Health & Wellness
Hybrid Work Opportunities
Flexible Time Off
Career Development & Mentoring Programs
Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
Community Volunteering & Company Philanthropy Programs
Employee Peer Recognition Programs – “You Earned it”
Company
Q2 is a Financial Services company.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Jonathan Price
Chief Financial Officer
Himagiri Mukkamala
Chief Operating Officer
Recent News
2025-11-18
Company data provided by crunchbase