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Paradigm · 2 days ago

Conference Call Coordinator

United States

Full-time

Remote

Mid, Senior Level

$20/hr - $23/hr

5+ years exp

Paradigm is an accountable specialty care management organization focused on improving the lives of people with complex injuries and diagnoses. The role involves coordinating and prioritizing conference calls for team members across multiple time zones, requiring strong administrative and customer service skills.

Health CareHospitalMedical

Responsibilities

Coordinate and schedule conferences for Network Managers, Medical Directors, Internal Staff and carrier contacts (customers)

Work with Paradigm Management Team to prioritize/organize conferences by urgency, time frame

Work in coordination with assigned DKA to establish carrier availability for customer education calls

Provide customer service to both internal and external customers. Act as a liaison, for internal and external customers. Problem solves with the Paradigm Management Team

Manage frequent high demands and high urgency situations effectively and calmly

Communicates with internal customers, medical doctors & staff in a professional manner

Qualification

Administrative support experienceMicrosoft WordMicrosoft OutlookCustomer service skillsOral communicationMulti-taskingProblem solving

Required

High school diploma or equivalent

A minimum of five years of experience in administrative support services and a demonstrated history of success in working in a fast-moving, demanding environment

Intermediate to advanced computer skills, including extensive knowledge of various software packages including Microsoft Word and Outlook

Excellent oral communication skills and phone presence

Ability to read and comprehend instructions

Must be able to prioritize workload and be able to work with a minimum amount of supervision

Must be able to produce written correspondence

Strong telephone skills are key in this role

Ability to be upbeat, attentive, and prioritize the competing needs of multiple customers

Ability to define problems, collect data, establish facts, and draw valid conclusions

Ability to interpret a variety of instructions and deal with abstract and concrete variables

Ability to independently problem solve and identify creative solutions

Ability to 'multi-task' in a paced work environment

Ability to juggle tasks, handle last minute changes in a fast-paced environment

Any combination of education/experience and knowledge that demonstrates the ability to perform the functions of the position will be accepted

Benefits

Health and wellness– We want our people to be and stay healthy, so we offer PPO, HDHP, and HMO health insurance options with Cigna and Kaiser (CA employees only).

Financial incentives– Paradigm’s financial benefits help prepare you for the future: competitive salaries, 401(k) matching contributions, employer-paid life and disability insurance, flexible spending and commuter accounts, and employer-matched HSA contributions.

Vacation - We believe strongly that work-life balance is good for you and for our company. Our paid time off and personal holiday programs give you the flexibility you need to live your life to the fullest.

Volunteer time– We want our employees to engage with and give back to their communities in meaningful ways. Full and part-time employees receive one paid day per calendar year.

Learning and development: One of Paradigm’s core values is expertise, so we encourage our employees to continually learn and grow. We support this in a variety of ways, including our new Learning Excellence at Paradigm (LEAP) program.