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Ascension · 1 day ago

Associate VP IT Operations

United States

Full-time

Remote

Director/Executive

$168K/yr - $227K/yr

7+ years exp

Ascension is seeking a highly experienced and strategic-minded Associate Vice President (AVP) of IT Operations to lead the transformation and maturation of their IT operations function. The AVP will be responsible for overseeing a centralized operations center, enhancing operational maturity, and ensuring effective incident management and service delivery across a multi-vendor ecosystem.

CharityHealth CareHospitalNon Profit

H1B Sponsor Likely

Responsibilities

Lead the strategic planning, design, and execution of a comprehensive IT operations transformation roadmap

Build, lead, and mentor a high-performing IT operations team responsible for 24/7/365 monitoring, triage, proactive detection, and reaction to issues

Serve as the central command for all major incident coordination

Implement and enforce robust incident management processes to ensure rapid, effective, and coordinated response involving multiple internal teams and external vendors, driving down Mean Time to Resolution (MTTR)

Coordinate emergency and planned changes & releases across various tech disciplines and market deployments, for reducing & avoiding production environment downtimes

Drive the adoption and implementation of AIOps technologies and practices to automate issue detection, root cause analysis, and predictive maintenance

Oversee incident, problem, and change management to improve mean time to resolve, reduce repeat incidents, and maintain compliance with SLAs

Manage the daily performance and service quality of all Managed Service Providers

Partner with a wide range of internal teams, including Infrastructure, Application Development, Cybersecurity, and Business Units, to ensure operational alignment and shared success

Establish, track, and optimize key operational performance indicators (KPIs) like MTTR and service availability

Qualification

IT operations transformationAIOpsIT Service Management (ITSM)Cloud technologiesIncident managementVendor managementOperational performance metricsLeadershipCommunication skillsCollaboration skillsNegotiation skills

Required

Bachelor's degree required

7 years of experience required

Exceptional leadership, communication, and collaboration skills to effectively coordinate a large matrixed organization and a diverse set of external Managed Service Providers (MSPs)

Preferred

Master's degree preferred

10 years of experience preferred

5 years of leadership or management experience preferred

Minimum of 10-15 years of progressive experience in IT operations, with at least 5 years in a senior leadership role within a large-scale, complex organization

Deep, hands-on experience in IT operations transformation, including modernizing monitoring systems, implementing AIOps, and maturing incident management processes

Proven experience working in a multi-vendor, managed service provider (MSP) model. Strong understanding of SIAM principles

Demonstrated expertise in building and leading high-performing teams responsible for 24/7 operations

Extensive knowledge of IT Service Management (ITSM) frameworks (e.g., ITIL). ITIL certification is highly desirable

Strong understanding of modern IT infrastructure, cloud technologies (GCP, Azure), and enterprise applications and Data/Analytics infrastructure

Experience with Enterprise Security and Compliance aspects and adherence for Change & release management

Demonstrated ability to collaborate across executive leadership, governance, and suppliers to drive results

Exceptional communication, negotiation, and interpersonal skills, with the ability to influence and build consensus across diverse teams and stakeholders

A true passion for AIOps and a forward-thinking mindset regarding the future of IT operations

Experience in the healthcare industry is a plus, but not required

Benefits

Paid time off (PTO)

Various health insurance options & wellness plans

Retirement benefits including employer match plans

Long-term & short-term disability

Employee assistance programs (EAP)

Parental leave & adoption assistance

Tuition reimbursement

Ways to give back to your community

Company

Ascension

Glassdoor3.4

Answering God's call to bring health, healing and hope to all.

Founded in 1999

St Louis, Missouri, USA

10001+ employees

https://healthcare.ascension.org

H1B Sponsorship

Ascension has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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