Enterfusion · 2 days ago
Tier II IT Support Engineer (Microsoft 365, Networking, Virtualization)
Orlando, Florida, United States
Full-time
Onsite
Mid Level
$70K/yr - $85K/yrEnterfusion is an Orlando-based IT services company supporting multiple business environments. They are seeking a Tier II IT Support Engineer to handle escalations and complex troubleshooting across Microsoft 365, networking, and virtualization environments. The role involves owning escalated issues, providing administrative support for Microsoft 365, and troubleshooting networking and server issues.
ConsultingInformation TechnologyOutsourcing
Responsibilities
Own escalations Tier I can’t resolve and drive them to resolution end-to-end
Troubleshoot to root cause, implement the fix, and document clearly so it doesn’t repeat
Communicate professionally and consistently with users and teammates
Support Exchange Online/Outlook: mailbox access, permissions, mail flow troubleshooting
Support Teams and collaboration issues users encounter day-to-day
Troubleshoot SharePoint/OneDrive access, sync, and permissions issues
Handle Entra ID (Azure AD): MFA, sign-in issues, user/group access, licensing basics
Troubleshoot DNS/DHCP/VPN/VLAN/connectivity issues and coordinate with senior resources when needed
Support VMware and/or Hyper-V environments and Windows Server services at a Tier II level
Triage server/service performance issues and apply appropriate fixes or escalations
Maintain excellent ticket notes in our PSA and contribute to knowledge base articles/checklists
Help Tier I technicians grow by sharing troubleshooting approaches and best practices
Qualification
Required
Experience in Tier II Microsoft support
Experience in networking support
Experience in server issues in production
Ability to own escalations Tier I can't resolve and drive them to resolution end-to-end
Ability to troubleshoot to root cause, implement the fix, and document clearly
Professional communication skills with users and teammates
Experience with Microsoft 365 administration and troubleshooting
Support for Exchange Online/Outlook: mailbox access, permissions, mail flow troubleshooting
Support for Teams and collaboration issues
Troubleshooting SharePoint/OneDrive access, sync, and permissions issues
Handling Entra ID (Azure AD): MFA, sign-in issues, user/group access, licensing basics
Troubleshooting DNS/DHCP/VPN/VLAN/connectivity issues
Support for VMware and/or Hyper-V environments and Windows Server services at a Tier II level
Triage server/service performance issues and apply appropriate fixes or escalations
Maintain excellent ticket notes in PSA and contribute to knowledge base articles/checklists
Help Tier I technicians grow by sharing troubleshooting approaches and best practices
Benefits
Paid on-call bonus
Benefits
Company
Enterfusion
Enterfusion provides tech support services, network consulting, hardware, cabling and outsourcing services to companies.
Founded in 2008
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase