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TD · 14 hours ago

Manager, Fraud Performance Management

Mount Laurel, NJ

Full-time

Onsite

Mid, Senior Level

$91K/yr - $136K/yr

7+ years exp

TD is one of the world's leading global financial institutions, and they are seeking a Manager for Fraud Performance Management. The role involves overseeing products and business channels to minimize fraud losses, developing fraud strategies, and managing fraud-related metrics and reporting.

BankingFinanceFinancial ServicesWealth Management

Responsibilities

Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required

Reviews fraud attacks to understand and address coverage gaps

Participates in quarterly and annual fraud loss forecasting exercises

Develops insights and rules to deliver fraud loss plan

Manages shifting network rules and liability requirements

Uncovers and resolves process gaps throughout the Bank

Provides alert support to address emerging threats

Manages strategy design and configuration in all fraud prevention platforms (e.g. Falcon, TSYS, FIS, SQN, PRM, Citadel, DPS, VCAS, Avant, Experian and TransUnion)

Changes socialization and adherence to Change Management protocols

Participates in operational forecasting and capacity planning

Manages fraud case prioritization strategy to optimize return-on-investment

Manages strategic intent for Operational & Contact processes

Effectively partners with Defect Managers to identify and remediate coverage gaps

Identifies and addresses key reporting needs required to manage fraud losses, providing design input into enterprise reporting needs

Supports existing monitoring by refreshing reports when data or requirements change

Supports project intent and ongoing partner projects; provides risk identification and cost estimates

Leverages fraud expertise to help define fraud resilient products and processes

Provides post-launch IT validation and issue management

Ensures Fraud policy alignment and implementation

Provides monthly partner loss performance updates and participates in review sessions

Outlines data needs for rule-writing and effective management

Reviews and evaluates potential technology investments

Manages model prioritization, business validation and implementation

Supports audit and regulatory requests (data or intent)

Provides TD perspective at various industry forums (CBA, MC, Visa, Interac, Auriemma, Clearing House)

Manages day-to-day vendor management for various Fraud vendors (e.g. Equifax, ACI, FICO, Fiserv, FIS, TMS)

Qualification

Fraud strategy developmentFraud loss managementSQL/SAS/Data manipulationPeople managementFraud rule managementOperational forecastingConceptual thinkingCommunication skillsTeam collaboration

Required

Bachelor's Degree in a related discipline (e.g. Math, Statistics, Business) is required

7+ years relevant experience

Experience with SQL/SAS/Data manipulation tools required

Given the multiple business units the team supports, a proven ability to develop effective relationships with internal and external business partners is required

Conceptual thinker; ability to wade through data and arrive at conclusions

Strong interpersonal skills; comfortable interacting with team members of all levels

Strong communication and presentation skills; ability to communicate complex analyses into technical and non-technical terms (written and verbally)

Ability to take initiative and work independently under tight timelines

Strong team collaboration skills

Ability to effectively manage multiple projects and priorities simultaneously

Ability to reconcile numerous metrics and condense/summarize for our Executives and Business Partners