Secure Vision ยท 12 hours ago
Information Technology Technician
United States
Full-time
Remote
Mid Level
3+ years expTechexcellence provides IT managed services to small and mid-sized businesses, and they are seeking an IT Technician to join their team. The role involves resolving IT-related issues for clients and maintaining service levels on assigned tickets while ensuring excellent client service.
IT Services and IT Consulting
Responsibilities
Resolving service desk tickets
Communicating with clients (via phone, email, chat, and corporate SMS)
Maintaining service levels on assigned tickets
Strong focus on Microsoft 365 with Intune
Creating and updating company standard operating procedures for common tasks
Exceeding client service expectations
Other duties as assigned
Qualification
Required
High school diploma or equivalent
Clean driving record
Career-oriented self-starter
Strong communication skills
Positive and professional demeanor
Strong troubleshooting and critical thinking skills
Basic knowledge of computer and server hardware is helpful
Minimum 3 years of experience in IT, customer service, or other related fields
Understanding of basic principles of IT networking
Experience with Microsoft 365 with Intune
Technical with knowledge of Microsoft products including: Microsoft Windows both desktop and server, Microsoft Office products, Microsoft 365, and basic Microsoft Active Directory knowledge (add and remove users and basic knowledge of Group Policy Object (GPO))
Preferred
ITIL Certification helpful but not required
Certifications such as A+, Net+, Security+, etc. helpful but not required
Benefits
Work from home capability
Competitive compensation and benefits
Company
Secure Vision
Secure Vision provides both IT and cyber security as well as physical security and infrastructure that, together, provide a high degree of protection for your business.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase