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Hassle Free Home Services · 1 day ago

Home Services Manager (Needham, MA)

Needham, MA

Full-time

Onsite

Mid Level

$70K/yr - $75K/yr

Hassle Free Home Services is dedicated to transforming homeownership into a hassle-free experience. The Home Services Manager is responsible for managing member relationships and ensuring their household priorities are met through excellent service and communication.

Heating Ventilation and Air Conditioning (HVAC)Real EstateReal Estate BrokerageResidential

Responsibilities

Make great first impressions with our members by leading on-site, onboarding visits in members' homes

Manage 70-80 member relationships with the utmost care and attention to detail

Win project business on behalf of our members (e.g. driveway reseals, HVAC systems, windows)

Build and maintain positive vendor relationships for sub-contracted services

Proactively communicate with members regarding repairs, projects and scheduling

Hold our technicians accountable to the repair lists set by our members

Solve member issues and challenges in a timely and member-centric manner

Qualification

Home maintenance knowledgeAccount management experienceSales experienceHome construction experienceProprietary software proficiencyProblem solverExtroverted personalityTechnology comfortableQuick learnerSuperb communication skills