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DecisionHR · 1 day ago

Client Experience Coordinator

DecisionHR , St. Petersburg, FL, US

Full-time

Onsite

New Grad, Entry Level

DecisionHR is a Professional Employer Organization (PEO) located in St Petersburg, FL, dedicated to providing industry-leading human resource solutions. The Client Experience Coordinator supports client satisfaction and retention by delivering high-quality service to clients and worksite employees, responding to inquiries and maintaining positive working relationships.

ComplianceEmployee BenefitsFinancial ServicesHuman ResourcesRisk Management

Responsibilities

Respond to inbound phone, email and chat inquiries from clients and worksite employees in a timely and professional manner

Fulfill and support client and internal requests for reports and information in accordance with established procedures

Assist worksite employees with web portal access, including paystub and Form W-2 requests

Complete verification of employment requests

Provide reception desk coverage as needed, including greeting onsite visitors and accepting delivery of packages

Support ad hoc projects

Build and maintain positive working relationships to support client satisfaction and retention

Perform other duties, as assigned

Qualification

Customer serviceMicrosoft ExcelHuman Resource Information SystemsSalesforceVerbal communicationWritten communicationAttention to detailRelationship buildingPresentation skillsConfidential information handling