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Everbridge · 13 hours ago

Technical Account Manager / Solution Consultant - JARVISS

United States

Contract

Remote

Mid Level

$105K/yr - $125K/yr

3+ years exp

Everbridge is seeking an experienced JARVISS Technical Account Manager & Solution Consultant to support large, complex customers using Everbridge and JARVISS solutions. This role combines deep technical expertise, customer-facing consulting, and ongoing account ownership to ensure successful deployment, adoption, and operational excellence.

Event ManagementInformation TechnologyRisk ManagementSecurity

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Serve as the primary technical point of contact and trusted advisor for assigned enterprise and government customers

Ensure consistently positive customer experiences through oversight of deployment planning, solution adoption, and technical issue resolution

Act as the customer advocate within Everbridge, escalating and coordinating resolution of critical issues across internal teams

Establish and manage formal customer governance models, including regular stakeholder meetings, QBRs, and ongoing communications

Set, track, and continuously improve customer success metrics and satisfaction OKRs

Provide technical consultancy, system design, configuration support, and best-practice guidance for Everbridge and JARVISS solutions

Produce technical documentation including integration requirements and interface control documents (ICDs) based on customer needs, RFIs, and RFPs

Troubleshoot complex technical issues related to SaaS platforms, integrations, networking, telephony, databases, and highly available architectures

Support integrations with third-party systems such as GIS, security platforms, emergency management tools, and intelligence data sources

Develop and deliver continuous product education and training programs tailored to customer needs

Ensure customers are enabled to maximize value from Everbridge and JARVISS platforms

Maintain accurate records of customer discussions, action items, and internal reporting

Work closely with Account Managers, Operations, Product Management, Engineering, and Support teams

Provide clear feedback on customer needs, product gaps, and implementation challenges

Coordinate internal resources to solve complex customer implementation and operational issues

Travel to customer locations as required to support deployments, workshops, and operational engagements

Provide onsite support for high-priority customers when necessary

Qualification

Technical consultingSaaS platform supportProject managementCustomer relationship managementSQL experienceAnalytical skillsMicrosoft Office proficiencySalesforce.com proficiencyCommunicationProblem-solving abilities