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Financial Center · 3 days ago

Teller/ Senior Teller - Main Center Branch

Indianapolis, IN

Full-time

Onsite

New Grad, Entry Level

$21/hr - $23/hr

Financial Center is dedicated to inspiring financial wellness, and they are seeking a Senior Teller to provide high-quality service to members. The role involves processing financial transactions, promoting new services, and ensuring a positive member experience.

BankingFinanceFinancial Services

Responsibilities

Demonstrate efficiency with financial transactions for checking, savings and borrowing:

Receiving funds

Posting transactions and pays out funds as requested

Verbally confirm intended transactions with members to assure needs are met

Entering transactions into Credit Union system, this includes:

Recording all transactions and producing member receipts

Receiving loan payments and savings deposits from member

Addressing inquiries on accounts

Recording amounts and dates of payments and other significant information

Checking member calculations and validating checks and/or counting cash payments

Identifying and capitalizing on opportunities to promote and refer new services or products that will benefit the member’s financial life

Research, troubleshoot and resolve member and internal inquiries regarding policies, practices and products

Refer member to appropriate staff member, if needed

Balancing cash drawer daily to assure accuracy in transactions and notifying supervisor regarding any outages

Educating and coaching members on how to use electronic services (online, mobile and ATM) so they can bank conveniently

Assisting with completing opening and closing procedures such as:

Processing night drop, ATM, and daily MSR scanning

Daily opening and closing of teller terminal, maintaining proper amount of currency in drawer, accounting for assigned cash, checks and other monetary instruments and transactions

Maintaining neat and orderly work area and ensures that all negligible and confidential records are properly secured

Adhering, at all times, to applicable policies, including, check cashing, identification and security

Participating in community events supported by the Credit Union

Performing other duties as commensurate with this position

Qualification

Customer serviceCash handlingCredit Union systemsBilingual (English/Spanish)PatienceVerbal communicationWritten communicationAttention to detailIntegrityTeamwork

Required

High school diploma or equivalent is required

Be comfortable handling large amounts of cash and working at computer terminals

Be able to achieve proficiency and knowledge of relevant Credit Union systems, Credit Union products and services within 90 days

Excellent verbal and written communication skills and demonstrate a thorough understanding of customer service

Trustworthiness and the ability to act with integrity

Be accurate and attentive to detail. Show patience, diplomacy and tact when serving members and other Credit Union staff

Perform primarily sedentary work with limited physical exertion and regularly lifting cash box of up to 10 lbs. and coin bags up to 30lbs on occasion

Be capable of climbing / descending stairs in case of an emergency situation

Be able to operate routine office equipment including telephone, copier, facsimile, and calculator

Be able to stand for long periods of time

Be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary

Be able to work extended hours whenever required or requested by management

Be capable of regular, reliable and timely attendance

Able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team

Able to read and carry out various written instructions and follow oral instructions

Able to speak clearly and deliver information in a logical and understandable sequence

Able to use basic math skills and spell accurately up to a high school graduate level

Capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public

Able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace

Able to effectively handle multiple, simultaneous, and changing priorities

Capable of exercising highest level of discretion on both internal and external confidential matters