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Barnes & Noble College · 1 day ago

Retail General Manager

Reno, NV

Part-time

Onsite

Mid, Senior Level

$60K/yr - $80K/yr

7+ years exp

Barnes & Noble College is a retail partner for nearly 800 colleges and universities nationwide. They are seeking a customer-focused, sales-driven leader to work as a General Manager in their bookstore, overseeing operations, financial results, and team development to maximize sales and enhance customer experiences.

Retail

Responsibilities

As a General Manager you are a leader and will have oversight of a store or group of stores with annual volumes over $6m or an SM report

You are accountable for all aspects of the store-- financial results, operations, merchandising, talent acquisition, customer service, and campus relations

You will build and maintain positive relationships with the campus community and your Corporate Office partners to create the finest and most profitable bookstore for the school campus community we serve

You will be a people manager and have direct involvement with training, directing, and counseling our team to create customer experiences that enhance bookstore loyalty and deliver measurable results for the store and for your school

A General Manager must be knowledgeable of and a resource for all departments, model exceptional customer service, drive sales, and be a skillful problem solver

Execute developed business strategies and identify opportunities drive sales, increase customer satisfaction, and expand store traffic

Strong delegation, follow up, and management skills to maintain outstanding visual merchandising standards, ensure availability of merchandise, maintain appropriate inventories, and complete projects in a deadline driven industry

Ensure high levels of customer satisfaction and sales through effective scheduling, talent acquisition, training, and development of store team members

Ability to identify creative solutions, learn independently, embrace change, and act as a change agent

Demonstrate a calm demeanor and manage issues appropriately and with respect, setting a positive example to the Store Team at all times

Analyze sales figures, interpret trends, and forecast future sales to manage all controllable costs and keep operations profitable

Ensure standards for quality, customer service, and health and safety are met by providing a safe and clean store environment and implementing loss prevention measures

Foster a fair and equitable workplace, encourage an environment where team members express their concerns and ideas

Provide feedback through counseling and appraisals; relate to others, build rapport, and work collaboratively with customers, campus partners, and the Store Team

Qualification

Retail managementFinancial principlesLeadership experienceCustomer serviceInterpersonal skillsBasic accountingProblem solvingCommunication skillsFlexible schedule

Required

7+ years' supervisory experience in a retail setting preferred or a graduate of the Best Seller Program

Basic reading, writing and accounting skills required

Excellent customer service and communication skills needed

Ability to work a flexible schedule including evenings, weekends, and holidays

Preferred

Bachelors in Business Administration or relevant field preferred

Leadership experience to direct and develop a workforce of managers and sales associates

Strong interpersonal, communication, and problem solving skills to manage campus relationships and corporate initiatives while achieving customer sales and service goals

Familiarity with financial and customer service principles