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CASI · 2 days ago

Field Service Technician

Frisco, TX

Full-time

Onsite

Entry, Mid Level

2+ years exp

CASI is a company focused on providing technical solutions to clients. The Field Service Technician is responsible for on-site services, diagnosing and resolving equipment issues, performing preventive maintenance, and ensuring optimal functionality of technical systems.

ConsultingIndustrial AutomationIndustrial EngineeringInformation TechnologyManufacturingSoftwareSoftware Engineering

Responsibilities

Champion CASI’s Mission, Vision, and Core Values by demonstrating the behaviors that contribute to CASI’s success

Travel to client locations to install, troubleshoot, repair, and maintain technical systems and equipment

Execute routine inspections and preventive maintenance procedures to maximize equipment reliability

Diagnose complex technical issues and implement effective solutions

Perform equipment repairs and replacements, ensuring minimal downtime for clients

Establish and maintain positive relationships with clients, addressing their technical concerns and providing clear explanations of service procedures

Educate clients on equipment usage, maintenance, and best practices

Maintain accurate and detailed records of service activities, including service reports, equipment status, and parts used

Provide comprehensive documentation for troubleshooting procedures and resolutions

Collaborate with internal teams, including technical support, engineering, and sales, to ensure seamless communication and problem resolution

Provide feedback to improve product design and service processes

Respond to emergency service calls promptly and efficiently, ensuring timely resolution of critical issues

Demonstrate regular attendance and timeliness in reporting to work, meetings, and completing assignments

Ability to work and interact well with others

Provide training for junior team members

Serve as an escalation path for complex issues

Qualification

ElectronicsIndustrial equipmentProblem-solving skillsRead drawingsForklift certifiedLow voltage experienceFamiliar with PLCCommunication skillsInterpersonal skillsWork independentlyWork in teamsWork fast-paced

Required

Associate degree in related technical field is required

Minimum of 2 years of experience in material handling automation, equipment repair, general maintenance, customer service, or another related field, if degreed

Minimum of 4 years of experience in material handling automation, equipment repair, general maintenance, customer service, or another related field, if non-degreed

Knowledge of electronics, networks, and industrial equipment

Ability to read electrical/mechanical drawings

Strong problem-solving and analytical skills

Excellent communication and interpersonal skills

Ability to work independently and collaboratively in a team environment

Ability to work in a fast-paced environment

Knowledge of electricity/electronics, LAN/WAN networks, Servers, +24VDC, and industrial equipment

Reading repair manuals and consulting with other professionals

Preferred

Forklift certified

Low voltage experience

Familiar with Programmable Logic Controller (PLC) programs and logic

Company

CASI

Cornerstone Automation Systems, LLC, better known in the industry as CASI, designs, manufactures, installs and services state-of-the-art turnkey automation solutions for pharmacy and warehouse fulfillment.

Founded in 2002

Frisco, Texas, USA

51-200 employees