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American Express · 2 months ago

Senior Manager-Partner Oversight

Phoenix, Arizona, United States

Full-time

Hybrid

Senior Level

$104K/yr - $175K/yr

American Express is a company with a long history of innovation and a commitment to its customers and employees. The Senior Manager-Partner Oversight position is responsible for ensuring partner adherence to program requirements and executing oversight engagements for third-party partners in support of strategic initiatives and compliance needs.

Credit CardsFinanceFinancial ServicesPaymentsTravel

Comp. & Benefits

No H1B

Responsibilities

Drive effectiveness and quality of Small Merchants’ external partner acquisition oversight programs, including execution of day-to-day stakeholder governance process and external partner adherence and engagement

Provide strategic and tactical input into the development and implementation of Small Merchants’ external partner governance and oversight program, including contractual, operating regulation, and Amex policy adherence

Analyze competitive intelligence to identify Amex strengths and gaps relative to industry standards and/or competition and incorporate into program enhancements

Manage multiple projects ranging small to large scale (implementing program changes, process improvements to small merchants and partners, etc.)

Serve as internal consultant and subject matter expert on the external partner acquisition programs

Strong advocate for the programs, with the ability to identify impacts and make decisions based on identified impacts

Secure alignment from internal stakeholders on an ongoing basis; and

Develop and implement oversight program strategy and process improvements to ensure year over year successful completion of reviews

Qualification

Payments industry experienceOversight managementProject managementAnalytical skillsRelationship buildingInfluencing skillsOral communicationWritten communicationCollaboration skillsAdaptability

Required

Highly self-motivated, results-oriented individual with strong relationship building skills and proven ability to work cross-functionally to influence and negotiate with other Blue Box entities and external partners, drive change, and formulate and implement innovative policies and oversight requirements

Significant experience in the payments industry. Knowledge of the merchant business preferred

Excellent oral and written communication skills

Translate and interpret oversight strategies and develop and execute tactical plans to achieve strategies

Oversight management experience is strongly preferred

Ability to provide leadership and influence at various levels, strong collaborating and influencing skills, and an ability to work with complex Enterprise initiatives

Ability to work effectively in a matrix-managed environment

Excellent analytical skills demonstrated fact-based problem-solving and decision-making skills, and the ability to make tactical recommendations

Strong project management and organizational skills and ability to prioritize and participate in a variety of complex projects simultaneously while being flexible and adaptable to change

Knowledge of industry best practices, including expertise in Debit