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BankPlus · 1 day ago

ITM Agent - Ridgeland, MS

Ridgeland, MS, USA

Full-time

Onsite

Entry Level

1+ years exp

BankPlus is a high-performing TEAM committed to fulfilling promises and building lasting relationships. The ITM Agent is responsible for assisting customers with account transactions and requests via the Interactive Teller Machine, while providing excellent customer service and maintaining a professional demeanor.

BankingFinancial ServicesVenture Capital

Responsibilities

Provide the best possible service to all customers and ensure team members uphold the best customer service. Greet customers with a friendly and confident demeanor. Speak clearly during interactions, show enthusiasm and maintain a professional appearance

Maintains professional appearance, patience, and empathy

Sell and cross-sells Bank products to new and existing customers by assessing the customer’s needs and being knowledgeable of the features and benefits of the products

Processes transactions via teller machine accurately and efficiently in accordance with established policies and procedures

Verifies transactions and resolves discrepancies

Balances daily transactions and verifies cash totals. Investigates and resolves out-of-balance conditions

Provides information and assistance on all BankPlus products and services, including fee schedule, CallPlus, e-BankPlus, CheckCards, branch information, i.e. location, hours

Maintains a thorough knowledge of Bank products, services, policies, procedures and appropriate regulatory issues as related to daily job functions including but not limited to: Bank Secrecy Act; Privacy Act; Fair Lending Act; Regulation E, etc. Completes required compliance training and adheres to the Bank’s standard of conduct

Provides information on advertised promotions and sponsorships bank wide

Backs up Customer Service Center queue as needed

Attends and participates in team meetings with positive attitude and open mind

Participates in the bank’s High-Performance Rewards Connections program

Makes referrals to the Mortgage Center and Wealth Management

Performs other duties as assigned