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First Tech Federal Credit Union · 1 day ago

Associate Sr, Recovery Solution

Hillsboro, OR

Full-time

Onsite

Mid Level

$25.03/hr - $29.95/hr

4+ years exp

First Tech Federal Credit Union is seeking a Senior Associate in Recovery Solution to assist in the preparation of loan recovery legal cases and monitor case status. The role involves negotiating repayment plans, maintaining legal documentation, and responding to member inquiries regarding case status.

BankingFinance

No H1B

Responsibilities

Assist in the negotiation of repayment plans and recommend accounts for legal action

Provide assistance to Specialist in the maintenance of legal documentation submitted to attorneys

Gather loan documentation to support legal cases, including miscellaneous research requests

Monitor status of legal cases, reviewing accounts and cases for action/follow up

Respond to attorney communications, escalating to leadership as appropriate

Process recovery payments as applicable

Respond to member inquiries regarding case status

Coordinate the delivery of all incoming and outgoing department communications

Qualification

FDCPA knowledgeFinancial services experienceOffice administrationMicrosoft Office SuiteBusiness communicationResearch skillsAnalytical skillsTime managementRelationship buildingProblem solvingCritical thinkingAttention to detail

Required

Minimum Education: High School Diploma or GED

Minimum 4 years' experience in office administration, preferably in the financial services industry; experience with charge off collections is preferred

Effective time management skills and the ability to work independently or in a collaborative team environment

Strong business communication skills; able to write/speak clearly and professionally for a variety of audiences

Ability to foster strong relationships with internal and external stakeholders

Proven ability to professionally handle sensitive documents

Good research, analytical, problem solving and critical thinking skills with an excellent attention to detail

Working knowledge of Microsoft Office Suite

Preferred

Experience with charge off collections

Strong knowledge of FDCPA

Strong knowledge of financial industry operating areas including functions, products & services

Benefits

Traditional medical, dental, and vision coverage

401K matching up to 5% per pay period

Paid Time Off: You’ll accrue up to 15 vacation days in your first year. In addition, you’ll receive 40 hours of sick time and 3 personal days, which refresh annually

11 paid federal holidays

Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria)