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AIT Worldwide Logistics · 1 day ago

Manager, Regional Service Delivery

Sharon Hill, PA

Full-time

Onsite

Senior Level

6+ years exp

AIT Worldwide Logistics is a company focused on making a global impact through problem-solving and customer satisfaction. The Regional Service Delivery Manager oversees the movement of high-tech products to data centers, ensuring compliance and managing specialized teams for installation and support.

Freight ServiceLogisticsShippingSupply Chain ManagementWarehousing

Responsibilities

Oversee the secure and timely movement of high-value technology products to data centers across the West Coast

Ensure compliance with transportation SOPs, chain-of-custody documentation, and liability coverage requirements and security protocols

Coordinate with carriers and vendors to maintain service quality and mitigate risk

Lead and support white-glove teams responsible for:

Rack installation in data centers

Delivery and staging of components such as servers, cabling, and network hardware

Debris removal and site cleanup post-installation

Conduct site surveys and risk assessments for new data center projects

Ensure adherence to safety protocols, PPE requirements, and customer-specific SOPs

Ensure compliance with industry regulations, security standards, and contractual obligations

Recruit, train, and mentor white-glove service teams

Foster a culture of safety, accountability, and operational excellence

Coordinate scheduling and resource allocation for multiple concurrent projects

Develop and maintain Standard Operating Procedures (SOPs) for white-glove and high-value deliveries

Monitor service performance, identify improvement opportunities, and implement corrective actions

Drive continuous improvement initiatives to enhance efficiency and customer satisfaction

Act as the primary point of contact for clients during delivery and installation projects

Ensure professional on-site conduct and timely resolution of customer inquiries

Provide proactive communication and status updates to internal and external stakeholders

Performs other duties as assigned

Complies with all policies and standards

Qualification

Service delivery managementLogistics managementWhite-glove service managementData center operationsRisk assessmentProject management toolsISO standards knowledgeOSHA standards knowledgeTAPA standards knowledgeLeadership skillsCommunication skillsProblem-solving skills