Remote Revenue Cycle Phone Support & Billing Assistant jobs in United States
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Luna Physical Therapy · 1 day ago

Remote Revenue Cycle Phone Support & Billing Assistant

positionUnited States
timeFull-time
remoteRemote
seniorityEntry Level
money$16/hr - $21/hr
date1+ years exp

Luna Physical Therapy is an innovative company redefining physical therapy through technology and clinical models. They are seeking a Remote Patient Billing & Support Assistant to help patients with payments, insurance questions, and account management while ensuring a positive experience throughout the billing journey.

AppsFitnessHealth CareWellness
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Culture & Values

Responsibilities

Answer inbound patient phone calls as they come in
Manages Copay Collections and communicates with other departments, for any needs/patient reach out
Create Partner cases Daily
Weekly posting of late cancels
Daily review of patient electronic communications and delegation as needed
Create and maintain billing ledgers for patients with specific requests for their insurances
Assist other teammates in larger projects as needed
Learn/understand the basics of insurance billing: PPOs, HMOs, Medicare, Workers Comp to support the team and other teams as necessary
Maintains industry level working knowledge of medical billing occurring in Luna
Support Admin functions
Queue based work for their sole job function (authorizations, insurance payment posting, etc.)
Achieves goals set by management
Achieving daily, weekly, monthly and quarterly goals to patient payments and supporting documentation is completed
Performs Ad Hoc tasks at managers discretion

Qualification

Healthcare billingMedical codingCustomer serviceInsurance knowledgeEmpathyTech-savvyProblem-solvingAttention to detailTime management

Required

Typically requires a minimum of 1 year of related experience
Strong attention to detail and time management skills
A positive attitude and an eagerness to learn
Have experience in healthcare billing, medical coding, customer service, or call center support
Are organized, empathetic, and tech-savvy

Benefits

Paid Time Off with holiday
Medical, dental & vision insurance on the first of the month following start date

Company

Luna Physical Therapy

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Founded in 2018, Luna is the leading in-home, tech-enabled physical therapy platform.
dateFounded in 2018
location
Menlo Park, California, USA
people-size1001-5000 employees
web-link
https://www.getluna.com/

Funding

Current Stage
Late Stage
Total Funding
unknown
2025-05-02Series C
2023-06-22Series B
2022-06-02Series B

Leadership Team

R
Ryan Gaffney
CTO Co-Founder
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Company data provided by crunchbase