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Towne Park · 1 day ago

Valet Team Lead - Springhill Suites, Milwaukee

Milwaukee, WI

Part-time

Onsite

Entry, Mid Level

$16/hr - $17/hr

1+ years exp

Towne Park is a hospitality services company dedicated to creating smiles through exceptional experiences. The Team Leader is responsible for overseeing general operations at a property, ensuring service standards are met and managing a team to deliver quality guest experiences.

Car SharingHealth CareHospitalityParking

Responsibilities

Ensures that the guest/patient service experience is delivered consistently on all shifts. Regularly performs guest/patient service duties. Efficiently allocates labor resources to support service delivery and reduces staffing levels if business conditions dictate. Understands the client’s service standards and effectively integrates Towne Park’s standards to complement them. Maintains accuracy and composure while under pressure to effectively handle guest/patient complaints and difficult situations. Maintains a detailed knowledge of the client’s facility, including outlets, meeting rooms, amenities, main attractions in the area, parking rates, and other pertinent information

Effectively participates in “The Show” and delivers “Aggressive Hospitality” to guest/patients. Addresses guest/patients using the appropriate greeting for the site. Opens all vehicle and hotel doors for guest/patients

Checks in arriving guest/patients and explains vehicle parking and retrieval procedures. Runs at top speed to park and retrieve vehicles while driving slowly and cautiously. Uses proper phone etiquette. Posts up in appropriate areas when not assisting guest/patients or completing other tasks

Conducts an effective room presentation when providing bell services for hotel guests. Assists with the delivery and pick up of items to guest/patient rooms. Assists guest/patients with directions, taxis, reservations and other inquiries. Appoints fellow associates to certain routine roles and assigns coworkers to non-ordinary roles as needed

Is engaged in the hiring processes to ensure the best people are selected for the location. Fosters an environment that retains talented associates. Proactively shares associate feedback and suggestions with the District Manager or assigned Account Manager. Sees that new associates get off to the right start through proper orientation and on-the-job training

Recognizes great performance and provides opportunities for top performers to learn and grow. Recognizes where the team and individual performers need to improve and properly trains and coaches. Provides feedback and coaching for all team members. Ensures that shift huddles happen on every shift. Practices positive discipline and provides accurate and timely performance documentation. Promotes a teamwork philosophy through leading by example and effective communication skills

Develops cohesive working relationships with the clients’ staff members. Maintains regular meeting rhythms and communication channels with the client and follows through on commitments as directed by the District Manager or assigned Account Manager. Knows when to be present at the site and maintains a high level of visibility. Understands what objectives are important to the client and ensures the entire team is focused on exceeding expectations. Capitalizes on opportunities to grow Towne Park’s business by building client loyalty and creating clients who are promoters of the company

Ensures that controls are in place for scheduling, overtime, tip reporting, and timekeeping. Effectively utilizes standardized business systems as developed by Towne Park and ensures compliance with policies and procedures. Builds work schedules and makes calls to notify fellow associates of schedule changes or openings. Ensures District Manager or assigned Account Manager reviews and approvals all time prior to payroll closing. Identifies and collects revenue for all vehicles. Completes accurate cash drop slips and cash drop envelopes. Completes the shift report and other shift paperwork with detail and accuracy. Reconciles revenue and tickets at the end of every shift. Reports to the District Manager or assigned Account Manager methods for improving operating procedures and overall efficiency. Effectively communicates information to the work group

Qualification

Manual transmission drivingBachelor's degreeGSA procedures knowledgeMS Office proficiencyProfessionalism under pressureCultural appreciationWritten communication skillsVerbal communication skillsProject management skills

Required

Bachelor's degree from a four-year college or university

A valid driver's license and clean driving record

Must be at least 18 years of age and be able to pass a criminal background, MVR and drug screen

One to two (1-2) years of related experience and/or training; OR equivalent combination of education and/or experience

Knowledge of GSA procedures

Must be able to drive manual transmission

Ability to effectively plan, set priorities, and manage several projects simultaneously while working under pressure to meet deadlines

Demonstrated work ethic, drive, energy, and persistence to achieve goals

Ability to maintain stability, dependability and professionalism when faced with changing and difficult situations

Computer proficiency and technical aptitude with the ability to utilize MS Office (Excel, Word and Outlook) and various technology and point-of-sale applications

Written and verbal communication skills to effectively address all levels within the organization

Ability to represent the company effectively in a variety of settings with a demonstrated understanding and appreciation for diverse cultures

Must be able to speak, read and write Standard English language

Ability to read, analyze, and interpret general business policies, procedures, equipment manuals, training materials, and corporate communications

Ability to compose professional internal and external business communications including reports, memos, letters, and e-mails