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Kastle Systems · 1 day ago

Video Monitoring Operator I (FT Overnight)

Falls Church, VA

Full-time

Onsite

New Grad, Entry Level

Kastle Systems is a premier provider of property technology solutions, leading the way in innovative technologies for security. They are seeking Video Monitoring Operators to actively monitor live cameras, respond to alarms, and assist clients with security-related events in a 24x7 role.

Information TechnologyProperty ManagementSecurity

H1B Sponsor Likely

Responsibilities

Actively monitor live cameras and process all video alarms and contacts received through our in-house system, or any of the phones in the Operations Center, accurately and efficiently, while maintaining a professional decorum and following all designated procedures

Communicate and work with other departments to resolve client issues

Verbally and/or in writing respond to all building emergency calls as mandated by Kastle policies and procedures

Special projects and duties as assigned by the Operations Center Leadership Team

Monitor all surveillance and access control equipment contained by the facility

Prioritize situations and investigate/dispatch on all safety and security-related incidents. Follow-up all incidents with written reports and recommendations

Answer emergency, non-emergency and administrative phone lines and provide an appropriate response as required by the nature of the call

Establish and maintain effective working relationships with all entities who maintain business offices on property

Qualification

Security experienceCustomer serviceTyping skillsOrganizational skillsCommunication skillsProblem-solvingWork under pressure

Required

High school diploma or equivalent

Superior Customer Service skills - Ability to interface and communicate with customers and co-workers in a clear and professional manner

Perform detailed work in a time-sensitive call center environment

Available on a flexible schedule - days/evening/nights/overnight; must maintain punctuality and dependability on shifts

Strong organizational skills

Ability to work well under pressure

Good typing skills and ability to navigate several computer applications - extensive job training is provided

Read and interpret data and information; excellent written and oral communications skills; analyze and solve routine problems

Preferred

Prior security, military, or law enforcement experience

Customer service experience

Benefits

Medical/Dental/Vision

401K

Tuition/Training Assistance

BrightHorizons Lifestyle Assistance

Wellness Program

Company

Kastle Systems

Kastle is a leading provider of property technology solutions, protecting commercial real estate, multi-family residential, global enterprises, educational institutions and critical government facilities.

Founded in 1972

Falls Church, Virginia, USA

501-1000 employees

http://kastle.com

H1B Sponsorship

Kastle Systems has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2021 (1)