IVX Health · 2 days ago
Pharmaceutical Support Coordinator
United States
Full-time
Remote
Mid Level
$18/hr - $21.75/hr
3+ years expIVX Health is a national provider of infusion and injection therapy for individuals managing chronic conditions. They are seeking a Pharmaceutical Support Coordinator to act as a liaison between pharmaceutical manufacturers, providers, and patients, ensuring excellent service delivery and effective communication.
Health CareMedicalTherapeutics
Responsibilities
Act as a liaison between specific Pharmaceutical manufacturers, Providers, Patients, and IVX Operations to ensure excellent delivery of services
Develop positive working relationship with Pharmaceutical Support Services (HUBs) that participate in the IVX Health Provider Service Organization
Identify and catalog Referring Providers’ preferred method of communication
Notify Referring Providers’ when patients have been successfully onboarded with IVX Health and ensuring post-treatment communications are occurring back to provider office for in-scope drugs / patients
As required, works alongside Program Manager to ensure referring providers and pharmaceutical case managers are educated and involved as needed for outstanding prior authorization, benefit, patient monitoring, and general continuum of care patient needs
Perform welcome call to patient, including advanced educational components around specific participating biologic therapies, the process, clinical counseling, and financial counselling (copay assistance). Perform warm transfers to pharmaceutical counselors as required
Leverage clinical expertise to respond to and resolve clinical inquiries from referring providers and internal sales / operations colleagues
As required by manufacturer, may assist in coordinating intake and prior authorization tasks related to the specific medications the coordinator supports
As required by manufacturer, may assist in eliminating barriers regarding insurance requirements and medical policy, medical records, drug label, and prior authorization requirements
Clearly document all case specific communication and activity in appropriate systems
Regionally assigned to patient populations, and as required covers multiple customers’ needs in other IVX Operating regions as required
Partners effectively with other internal departments, specifically: Prior Authorization, Pre-Registration, Business Development, Field Operations and Clinical Staff
Proficiency in navigating EMR systems, practice management platforms, and other technologies like Centricity or Sales CRMs
Proven experience in roles requiring strong organizational skills and the ability to prioritize effectively
Ability to work autonomously, multitask, and manage priorities in a fast-paced environment
Strong organizational, analytical, consultative, and problem-solving skills
Demonstrated initiative in improving department processes and overall efficiency
Excellent interpersonal skills with the ability to tailor communication to different audiences
Clear, friendly, and effective communication with patients and external partners
Solid understanding of medical terminology and practices
Ability to maintain confidentiality and handle sensitive information with care
High attention to detail, with the ability to manage multiple tasks simultaneously
Proficiency in standard office software, including Microsoft Office, Outlook, and Teams
Qualification
Required
High school diploma or GED required
Medical Assistant - Graduate of an accredited school of Medical Assisting or completion of an approved program (BOTP) is required
3 years' experience working in hospital or clinical service access, physician office scheduling, or similar role
Proficiency in navigating technology and electronic medical records (EMR) is critical for success
Ability to function with limited direction, handling multiple priorities while communicating extensively with patients over the phone
Proficiency in navigating EMR systems, practice management platforms, and other technologies like Centricity or Sales CRMs
Proven experience in roles requiring strong organizational skills and the ability to prioritize effectively
Ability to work autonomously, multitask, and manage priorities in a fast-paced environment
Strong organizational, analytical, consultative, and problem-solving skills
Demonstrated initiative in improving department processes and overall efficiency
Excellent interpersonal skills with the ability to tailor communication to different audiences
Clear, friendly, and effective communication with patients and external partners
Solid understanding of medical terminology and practices
Ability to maintain confidentiality and handle sensitive information with care
High attention to detail, with the ability to manage multiple tasks simultaneously
Proficiency in standard office software, including Microsoft Office, Outlook, and Teams
Preferred
Experience in prior authorization (PA) or remote work is a plus
Benefits
Comprehensive Healthcare – Medical, dental, and vision coverage, including prescription drug plans and telemedicine services.
Flexible Savings Options – Choose from Health Savings Accounts (HSA) and Health Reimbursement Arrangements (HRA) to manage healthcare costs.
Supplemental Protection – Accident, critical illness, and hospital indemnity plans to provide additional financial security.
Dependent Care FSA – Pre-tax savings for eligible childcare and dependent care expenses.
401(k) Retirement Plan – Secure your future with a competitive company match.
Disability Coverage – Voluntary short-term and long-term disability plans to protect your income.
Fertility and Family Support – Resources and benefits designed to support fertility care and family planning.
Life and AD&D Insurance – Financial protection for you and your loved ones.
Counseling and Wellness Support – Free resources to support emotional, physical, and financial well-being.
Education Assistance – Tuition reimbursement and certification support to help you grow in your career.
Continuing Education – Access to a CEU library for ongoing professional development.
Charitable Giving and Volunteer Program – Matched donations and paid volunteer time off to support causes you care about.
Employee Referral Bonus – Earn rewards for helping us find top talent.
Company
IVX Health
IVX Health is a provider of infusion and injection therapy for those with complex chronic conditions.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$136.31MKey Investors
Great Hill PartnersMcKesson Ventures
2021-09-21Series F· $100M
2019-08-05Series C· $22.5M
2017-10-31Series B· $13.5M
Leadership Team
Doug Ghertner
Chief Executive Officer
William Seibels
President & Chief Financial Officer
Recent News
2025-01-09
Company data provided by crunchbase