Pendo.io · 11 hours ago
Technical Support Engineer
San Francisco, CA
Full-time
Hybrid
Entry, Mid Level
$80K/yr - $95K/yr
2+ years expPendo.io is a fast-growing startup focused on improving society's experience with software. They are seeking a Technical Support Engineer to provide technical guidance and consulting to customers, ensuring their success with Pendo's web and mobile features.
AnalyticsArtificial Intelligence (AI)Enterprise SoftwareProduct DesignSaaS
Responsibilities
Answer customer questions through our support queue
Be the voice of the customer to the Product and Engineering organizations
Debug customer issues, create reproducible test cases for developers, and validate fixes and workarounds
Take ownership of fostering cases to resolution, including working with developers
Actively contribute to knowledge documentation through the creation of internal and customer-facing documentation
Qualification
Required
2+ years of professional experience working in a customer-facing role
2+ years of professional experience in JavaScript, HTML, CSS and/or Mobile Development
Applied coding knowledge - Front End or API
Proven record of continued education/pursuit of knowledge in technology (computer science degree, coding school, other relevant courses)
Preferred
Highly empathetic and enthusiastic about helping others at a moment's notice
Reliable and active team member
Ability to learn technical concepts and translate them to business solutions for customers with a thirst for knowledge
Company
Pendo.io
The only official Pendo LinkedIn account. Pendo’s mission is to elevate the world’s experience with software.
501-1000 employees
H1B Sponsorship
Pendo.io has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (2)
2021 (2)
Funding
Current Stage
Late StageTotal Funding
$579.41MKey Investors
JP MorganThoma BravoB Capital
2025-09-30Debt Financing· $100M
2024-08-13Series Unknown· $9.91M
2021-11-11Secondary Market· $110M
Leadership Team
Todd Olson
CEO and Founder
Jennifer G Kaelin
Chief Financial Officer
Recent News
2025-12-24
Morningstar.com
2025-12-17
Company data provided by crunchbase