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Mizuho · 13 hours ago

Technology Communications Lead

New York, NY

Full-time

Hybrid

Senior Level, Lead/Staff

$185K/yr - $225K/yr

8+ years exp

Mizuho is a leading financial services provider with a global presence, and they are seeking a Technology Communications Lead. This role involves developing and executing internal communication strategies to engage employees and communicate technology updates effectively across the organization.

BankingFinancial ServicesImpact Investing

Comp. & Benefits

Responsibilities

Develop and execute a comprehensive internal Technology communications strategy that aligns with the organization’s vision, values, and business objectives, ensuring all initiatives support overall company goals

Advise senior leaders on communication approaches for major initiatives, change management, and sensitive topics, providing guidance on tone, timing, and delivery to maximize impact and minimize disruption

Conduct regular assessments of existing communication processes to identify inefficiencies, redundancies, or gaps, and implement streamlined workflows that enhance clarity and reduce duplication across channels

Create and maintain standardized templates, guidelines, and toolkits for recurring communications, ensuring consistency in messaging, branding, and format throughout the organization

Establish clear metrics and KPIs to measure the effectiveness of communication strategies, using data and analytics to drive continuous improvement and demonstrate value to stakeholders

Map and document end-to-end communication processes, identifying bottlenecks, and recommending actionable solutions for ongoing optimization

Lead periodic reviews of communication practices, incorporating feedback from stakeholders, and benchmarking against industry standards to ensure ongoing relevance and effectiveness

Foster a culture of open feedback by designing and implementing mechanisms (e.g., surveys, focus groups) for employees to share input and propose enhancements to communication processes

Write, edit, and curate compelling content, including emails, intranet articles, newsletters, digital signage, and leadership messages, ensuring clarity, accuracy, and alignment with organizational tone

Tailor messaging to diverse employee audiences, considering factors such as location, function, and language to maximize relevance and engagement

Collaborate with subject matter experts and department leads to gather information, translate complex topics into accessible language, and ensure accuracy in all communications

Maintain an editorial calendar to plan, schedule, and track internal communications, ensuring timely delivery and balanced coverage of key topics

Uphold high standards for writing, editing, and visual presentation, ensuring all content reflects the organization’s brand and values

Support and amplify initiatives that foster employee engagement, recognition, and a positive workplace culture, such as awards programs, peer recognition, and wellness campaigns, in close collaboration with HR and other departments

Promote and provide communication support for internal events, including town halls, leadership Q&As, and team-building activities, ensuring high participation and clear messaging

Develop and implement strategies to increase employee involvement in communication efforts, such as ambassador programs or user-generated content initiatives

Gather and analyze employee feedback on engagement initiatives, using insights to refine future programs and communications

Partner closely with Corporate Communications, HR, Marketing, and other departments to ensure alignment of messaging, support cross-functional projects, and leverage expertise for comprehensive communication solutions

Act as a trusted advisor to leaders and managers, providing training, resources, and best practices to enhance their communication effectiveness

Build and maintain strong relationships across the organization to stay informed of business developments and proactively address communication needs

Qualification

Strategic communicationsExecutive communicationWriting skillsDigital communication toolsProject managementGraphic design toolsEmotional intelligenceCollaborationOrganizational skills

Required

Bachelor's degree in Business Communications, Information Systems, Public Relations, Marketing, or related field

8+ years of experience in strategic communications, preferably in a matrixed or global organization

Experience working with C-suite executives with demonstrated success developing executive-level messages, providing communications counsel to senior management teams, and executing strong communications strategies

Excellent writing skills with a strong ability to turn complex technology stories into a compelling and relatable narrative

Experience with digital communication tools and platforms (e.g., intranet, collaboration tools)

Strong project management and organizational skills

Ability to work independently and collaboratively in a fast-paced environment

High emotional intelligence and ability to handle sensitive information with discretion