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Attio · 1 day ago

Customer Success Manager

United States

Full-time

Remote

Senior Level

$125K/yr - $165K/yr

5+ years exp

Attio is on a mission to redefine CRM for the AI era, and they are seeking a Customer Success Manager to help customers adopt their AI-native CRM effectively. The role involves designing and managing customer retention, health, renewal, and upsell programs while collaborating with various teams to enhance customer success.

Artificial Intelligence (AI)CRMInformation TechnologySaaSSoftware

Responsibilities

Lead high-touch success plans for top accounts, serving as both business relationship owner and a consultative product expert

Design and execute strategies to monitor health, and drive adoption, retention, and up-sells on a one-to-one and one-to-many basis

Partner with fellow CSMs to bring new ideas, codify best practices, and build reusable program templates to drive scale and consistency as we grow and expand upmarket

Contribute to one-to-many scaled programs for second-tier accounts using channels like email, workshops/webinars, office hours, and community programs

Use data to segment customers based on their product usage and firmographic data, and provide appropriately tailored resources to each group

Collaborate with SE, post-sale, and Support teams to create content for scaled programs

Collaborate with marketing and product on brand and activation content