BoomCloud · 1 week ago
Customer Success Manager
Lehi, UT
Full-time
Onsite
Mid LevelBoomCloud is a forward-thinking software company dedicated to empowering dental practices by simplifying the management of dental membership programs. The Customer Success Manager will serve as the primary point of contact for clients, ensuring their satisfaction and success with BoomCloud’s solutions while fostering client relationships and analyzing client data for actionable insights.
DentalOnline ForumsSoftware
Responsibilities
Fostering client relationships
Improving customer retention rates
Addressing concerns to promote a positive user experience
Analyzing client data to identify trends and provide actionable insights
Collaborating with internal teams to enhance our platform and services
Qualification
Required
Proven skills in Customer Satisfaction and Customer Service to handle client inquiries and resolve issues efficiently
Strong abilities in Customer Retention, adoption and Relationship Building to nurture trust and ensure long-lasting partnerships
Solid Analytical Skills for interpreting client data and identifying trends that drive business improvements
Excellent communication and interpersonal skills to effectively engage with clients and team members
Proactive mindset with the ability to work on-site in Lehi, UT and contribute to a collaborative environment
Preferred
Familiarity with dental or healthcare industry software is a plus
Bachelor's degree in Business, Communications, or a related field is preferred
Company
BoomCloud
BoomCloud is a software company helping dental practices create, organize, track, and automate a dental membership program.
Founded in 2013
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Jordon Comstock
Founder, CEO
Justin Comstock
Chief Operating Officer
Company data provided by crunchbase