LIVunLtd ยท 2 days ago
Lead Concierge Manager
Tampa, FL
Full-time
Onsite
Mid, Senior Level
$70K/yr - $70K/yr
1+ years expLIVunLtd is looking for a Lead Concierge to join our team! The Lead Concierge is a front-facing position that requires polish, poise and a passion for delivering amazing customer service, engaging with residents and providing the highest level of customer service.
HospitalityInformation Technology
No H1B
Responsibilities
Represent LIVunLtd's and the property's style and embrace the culture of service of the brand
Mentor and develop other members of the Concierge team
Greet all residents in a warm and professional manner, make them feel welcome, anticipate their needs
Promote programs, outings and events, encouraging resident participation and assisting residents and/or their guests with registration
Event planning for site specific locations
Arrange premium tickets to in demand shows, sporting events and concerts
Act as the point of reference for residents who need assistance or information and attend to their wishes and requirements, including but not limited to; events, excursions, transportation, dining etc
Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations
Develop relationships with local business owners and VIPs
Training, scheduling, and staff management
Answer phone calls, make reservations, take and distribute messages or mail and redirect calls
Respond to complaints and strategize to find an adequate solution
Maintain quality service by enforcing customer service standards; analyzing and resolving customer service problems
Be conducive in maintaining an orderly and clean work space at all times
Adhere to all LIVunLtd policies and procedures, and productivity standards
Perform other additional duties and responsibilities specific to the location and upon the request of your manager
Qualification
Required
1-3 years of concierge experience
In-depth knowledge of local businesses, entertainment venues and travel options
Great instincts and excellent communications skills
Genuine desire to provide amazing customer service
Benefits
Growth opportunities
A fun, friendly, professional working environment
Competitive compensation within industry standards
Health Benefits
Dental Benefits
Vision Benefits
401K Benefits
Life Insurance
Company
LIVunLtd
LIVunLtd is North America's leader in equipping, staffing, operating, servicing and activating events in fitness centers and amenity spaces of every type and style.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Brian Buccino
President & Chief Operating Officer / North America
Company data provided by crunchbase