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North Memorial Health · 22 hours ago

Patient Care Facilitator: Intensive Care Center

Twin Cities Area

Part-time

Onsite

Mid, Senior Level

$46.32/hr - $74.81/hr

3+ years exp

North Memorial Health is an inclusive health team committed to supporting the wellbeing and growth of its members. The Patient Care Facilitator (PCF) ensures exceptional customer care through effective resource allocation, care coordination, and maintaining quality and satisfaction for patients and their families.

FitnessHealth CareHospital

No H1B

Responsibilities

Proactively directs customer care from shift to shift to ensure customers receive an exceptional experience of care

Effectively allocates resources by assuring appropriate customer assignments, staffing and scheduling

Provides direct customer care as needed

Actively and consistently demonstrates the mission, vision, values and guiding principles of Maple Grove Hospital

Qualification

ICU nursing experienceCare coordinationQuality managementElectronic medical recordsBLS certificationCustomer service accountabilityQualitySafety standardsNursing theory knowledgeEnglish proficiencyCommunication skillsConflict resolution

Required

Associates Degree in Nursing; Bachelor's Degree in nursing preferred

3-5 years nursing experience in a hospital setting ICU required

Demonstrated ability to maintain composure in high stress situations; acts quickly in response to critical situations

Solid PC skills to include electronic medical record, MS applications, etc

Strong communication skills with demonstrated ability to express ideas and information (both in written and oral form), clearly and concisely in a manner appropriate to the audience

Demonstrated ability to deal with conflict in a positive manner. Has an awareness of, responds to, and considers the needs, feelings and capabilities of others

Ability to be accountable for quality customer service and respond appropriately to a variety of personalities and situations

Ability to maintain quality, safety, and infection control standards

Must be able to read, write and speak effectively in English

Knowledge of nursing theory and practice and primary care principles and practices

Current licensure and registration as an RN in the State of MN

Current BLS certification for all areas of nursing practice required