Turning Stone Enterprises · 1 day ago
Director of Team Member Relations
Verona, NY
Full-time
Onsite
Director/Executive
$170K/yr - $170K/yr
10+ years expTurning Stone Enterprises is a dynamic organization with a diverse range of business operations, including the renowned Turning Stone Resort Casino. The Director of Team Member Relations will lead a team in developing and executing people strategies that drive organizational success and enhance team member engagement.
EventsFood and BeverageHospitality
Responsibilities
Develop and execute people strategies in partnership with VP’s and SVP of People and Culture to drive business outcomes and organizational success
Act as a trusted advisor to business unit leaders, providing insights on workforce planning, talent development, and organizational design
Partner with COEs (Talent Acquisition, Training, Workforce Management, Compensation, Benefits, HRIS, Payroll) to ensure cohesive delivery of People and Culture services
Lead, coach, and develop a high-performing team of People and Culture Business Partners, ensuring they deliver strategic, consultative support to business units
Supervise and collaborate with the Team Member Relations Investigator to resolve complex Team Member relations matters and identify trends requiring intervention
Establish performance goals and metrics for the PCBP team and Team Member Relations Investigator, ensuring accountability and alignment with organizational priorities
Oversee the Team Member Relations Investigator in managing sensitive and complex Team Member relations issues, ensuring timely, fair, and legally compliant resolutions
Partner with PCBPs and the Team Member Relations Investigator to address systemic trends in Team Member relations, recommending and implementing proactive measures to mitigate risks
Ensure compliance with employment laws and People and Culture policies across business units
Support workforce planning initiatives, ensuring alignment with organizational growth and succession planning
Collaborate with the Talent Acquisition COE to develop hiring strategies that address both immediate and long-term workforce needs
Partner with the Training COE to support leadership development and address skill gaps within business units
Analyze engagement data, identify trends, and work with PCBPs and team member Relations Investigator to create action plans that enhance team member engagement and retention
Connect with leaders to identify areas effecting team member engagement and partner with COE’s to put plans in place to drive team member satisfaction
Partner with the People and Culture leadership and the business to drive change management initiatives, including organizational restructuring, technology implementation, and policy rollouts
Create scalable frameworks and processes to support organizational growth and People and Culture service delivery in partnership with People and Culture leadership
Leverage HRIS and other tools to provide data-driven recommendations to leadership
Track and analyze People and Culture metrics, including Team Member relations trends, turnover rates, and performance outcomes, to inform strategy and decision-making
Qualification
Required
Bachelor's degree in Human Resources, Business Administration, or a related field (Master's degree preferred)
10+ years of progressive People and Culture experience, including strategic HRBP leadership and Team Member relations
Strong experience in managing Team Member relations investigations and partnering with business leaders to address workplace challenges
Expertise in workforce planning, talent management, organizational development, and compliance
Proficiency in Human Resource systems (HRIS) and data analytics for strategic decision-making
Strong leadership, coaching, and influencing skills
Knowledge of employment laws, regulations, and People and Culture best practices
Preferred
Certification in HR (e.g., SHRM-SCP, SPHR)
Experience leading HRBPs and Team Member relations specialists in a multi-location, diverse, high-volume organization
Proven track record of driving cultural transformation and fostering Team Member engagement
Benefits
Paid weekly
Variety of schedules
Paid time off
Tuition assistance
Career-building professional development
Discounts from dining to fuel to concerts
Team Member appreciation events
Quality healthcare and dental benefits
A robust 401k retirement plan
Dealer School
Finance Scholarship Program
Company
Turning Stone Enterprises
Turning Stone Enterprises manages a portfolio of hospitality, gaming, retail, and recreation brands in Central New York.
5001-10000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase