Premium Waters Inc. · 21 hours ago
Help Desk Technician
Minneapolis, MN, US
Full-time
Onsite
Entry Level
$22/hr - $26/hr
2+ years expPremium Waters, Inc. is an industry leader looking for a Help Desk Technician to join their team in Minneapolis or Riverside. This role involves providing internal technical support for employees and contractors, managing IT requests, and ensuring timely resolution of technical issues.
Food and BeverageReal EstateTelecommunicationsWine And Spirits
Responsibilities
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
Handle Tier 1 helpdesk escalations through a ticketing system
Follow up on outstanding requests and ensure timely resolution
Create accounts and configure hardware as part of on-boarding process
Manage and monitor internal assets to ensure accurate inventory records
Support administration of phone system
Support audio and video equipment in conference rooms
Write training manuals as needed
Other duties may be added and/or assigned as needed
Qualification
Required
Windows 10 and 11, Office 365
Active Directory maintenance and user support
Window based device such as laptops, workstations, printers, scanners, etc
Mobile devices (iOS, Android)
Client PC connectivity - Ethernet, TCP/IP and VPN
File server knowledge
Strong customer service and troubleshooting skills
Ability to communicate technical information, both verbal and written, to a wide range of end-users
2 years+ experience working in a Microsoft Windows environment
Preferred
Microsoft certifications a plus
Benefits
Medical and Prescription Drug with a Company Vision Program
Dental
A generous PTO program
Paid Parental Leave
Gym Reimbursement Program and Company Paid Wellness Coach
Online Virtual Care
Company Paid Life Insurance for Employee, Spouse, Children
Company Paid Long and Short-Term Disability
Company Paid Employee Assistance Program
Flexible Spending Account
Education/Tuition Reimbursement Program
401(K) – Company Match 100% up to 4%
Bereavement Leave
Volunteer Time Off Program
Holiday Pay
Employee Water Program – Free Water
Referral Bonus
Daily Pay
Onsite wellness coaching and physical therapy
Company
Premium Waters Inc.
Premium Waters, Inc.
1001-5000 employees
H1B Sponsorship
Premium Waters Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2021 (1)
Funding
Current Stage
Late StageLeadership Team
B
Bernie Zarda
Senior Vice President Supply Chain
Recent News
Company data provided by crunchbase