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Newtown Savings Bank · 1 day ago

Part-time Customer Service Specialist (Call Center)

Newtown, CT, US

Full-time, Part-time

Hybrid

Entry Level

1+ years exp

Newtown Savings Bank is looking for a professional, positive, and high-energy team player to join their team as a Part-time Customer Service Specialist. In this role, you’ll be the voice of the Bank—providing outstanding service to customers through various communication channels and ensuring customer satisfaction.

Financial Services

Responsibilities

Within a Customer Service Center environment, respond to customers through a variety of incoming communication channels including telephone, online and email while meeting Bank defined service standards. Provide customers with product and service information as well as account resolution

Acknowledge and courteously resolve customer complaints with a first-time resolution. Research and render decisions within authority level, refer as needed to department supervisor. Ensure customer satisfaction and provide professional customer support

Maintain a high level of knowledge regarding all Bank services and product suites. Use knowledge to actively solicit new business from both customers and potential customers by identifying sales opportunities and uncovering needs. Actively sell the complete line of deposit products and services as well as make referrals to Commercial Lending, Mortgage Bankers and Newtown Investment Solutions

Process customer transactions received through incoming communication channels

Support the Bank’s Mission Statement, Vision Statement, Core Values

Support department management in creating and maintaining an environment where employees feel engaged, supported and valued

Qualification

Customer service skillsBanking experienceBilingualBanking regulationsMulti-taskingTelephone etiquetteBasic computer knowledgeVerbal communicationWritten communication