Trinity Health · 15 hours ago
Customer Service Representative-I (Escalations & Self Pay) - PFS (Remote)
United States
Full-time
Remote
Entry Level
$19.21/hr - $28.82/hr
1+ years expTrinity Health is a healthcare organization dedicated to compassionate care. They are seeking a Customer Service Representative to manage customer service activities within the hospital revenue operations, ensuring excellent customer satisfaction through effective resolution of billing inquiries and complaints.
DeliveryHealth Care
Responsibilities
Performs customer service activities handling various self-pay and insurance billing and collection inquiries, requests and related functions as part of the revenue cycle process for an assigned PBS location
Assists patients in the resolution of billing issues, which may include setting up payment plans and responding to complaints, problems and general inquiries in a timely, responsive and efficient manner
Provides detailed documentation and reports of customer complaints, issues, interactions, actions taken and results in appropriate system(s)
Tracks trends of customer service encounters and recommendations for resolutions of the issues and findings for the supervisor
Resolves independently or escalates issues affecting customer complaints and issues to the Supervisor Customer Service
Performs communication and follow-up processes related customer service and ensures such activities are submitted timely, tracked, trended and reported to key stakeholders
Performs other duties as needed and assigned by the supervisor
Qualification
Required
High school diploma or Associate's degree in Accounting or Business Administration or related field and successful completion of Trinity Health Trainee program as well as achievement of related program productivity and quality standards or at least one (1) year of experience and relevant knowledge of revenue cycle functions and systems working within a hospital or clinic environment, a health insurance company, managed care organization or other health care financial service setting, performing medical claims processing, financial counseling, financial clearance, accounting or customer service activities or an equivalent combination of education and experience
Must have at least one year of healthcare call center customer service experience
Previous service/call center experience with the ability to respond to customer inquiries and expectations in a highly efficient and effective manner
Excellent Verbal And Written Communication Skills And Organizational Abilities
Strong interpersonal skills in interacting with internal and external customers, which includes the ability to interpret customer requirements and recommending appropriate actions to satisfy customer needs
Accuracy, attention to detail and time management skills
Ability to work independently and operate keyboard and telephone effectively
Basic understanding of Microsoft Office, including Outlook, Word, PowerPoint, and Excel
Must be comfortable operating in a collaborative, shared leadership environment
Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health
Preferred
Experience in a complex, multi-site environment preferred
Experience Working With The Epic Medical Billing System Desirable
Completion Of Regulatory/mandatory Certifications And Skills Validation Competencies Preferred
Company
Trinity Health
Trinity Health is one of the largest multi-institutional Catholic health care delivery systems in the nation.
10001+ employees
H1B Sponsorship
Trinity Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (12)
2023 (10)
2022 (9)
2021 (7)
2020 (14)
Funding
Current Stage
Late StageTotal Funding
$0.02MKey Investors
Centers for Disease Control and Prevention
2025-10-17Grant· $0.02M
Leadership Team
Dan Drake
Trinity Health PACE President and CEO
Eileen Coogan
Pres/CEO Allegany Franciscan Ministries
Recent News
Company data provided by crunchbase