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GHX · 1 day ago

Managed Services Analyst I

United States

Full-time

Remote

New Grad, Entry Level

$18/hr - $22/hr

Global Healthcare Exchange (GHX) is a healthcare business and data automation company that enables better patient care and maximizes savings for the healthcare community. The Managed Services Analyst I role focuses on delivering excellent customer service to both internal and external clients, assisting them with GHX products or services, and supporting administrative processes to meet team objectives.

Hospital & Health Care

Responsibilities

Learn and communicate established processes

Provide support for external customers via phone and email for assistance with questions, education, and resolution of problems

Handle daily case work while meeting predetermined KPI and QA metrics

Accurately document all actions in daily work and customer interactions

Place phone calls to participating customers and provide education when deemed necessary or beneficial

Identify, document, and escalate repetitive customer issues

Solve escalated cases as required

Qualification

Customer support skillsMicrosoft Office proficiencyProblem recognitionDetail orientedClear communicationAccountabilityBasic technical knowledgeSupply Chain experienceIntegrityTeam-oriented experience

Required

Ability to recognize problems, gather information, and escalate to leadership when necessary

Internet savvy and computer literacy with proficiency in Microsoft Office applications

Must be able to follow documented processes and be detail oriented

Strong accountability and integrity due to the sensitive nature of information

Strong customer support skills

Clear and effective verbal and written communication

Ability to regularly meet or exceed KPI and QA standards

Ability to grow and adapt to changing guidelines or processes

High School Diploma or equivalent

Basic technical knowledge of software products

Working knowledge of Microsoft Office Suite, Microsoft Excel, and Word

Up to 10% travel annually required

Preferred

Supply Chain experience preferred

Experience working in a team-oriented environment

Benefits

Health, vision, and dental insurance

Accident and life insurance

401k matching

Paid-time off

Education reimbursement

Company

GHX

Glassdoor3.6

GHX is a software-as-a-service company that’s reducing the cost of doing business in healthcare by automating supply chain processes and improving visibility into the products used in patient care.

Founded in 2000