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Kinder Morgan, Inc. · 10 hours ago

Administrator/Customer Service Representative

Dayton, OH

Full-time

Onsite

Mid Level

3+ years exp

Kinder Morgan, Inc. is looking for an Administrator/Customer Service Representative to manage customer products and maintain accurate inventory records. The role involves coordinating logistics, ensuring customer satisfaction, and supporting operations through effective communication and documentation.

EnergyNatural ResourcesOil and Gas

Responsibilities

Be prepared to actively participate in the daily Customer Service/Operations sync call

Work closely with managers and teammates to understand, develop, document, implement and maintain Customer Service procedures

Execute all procedures and customer requirements according to SOP

Follow through on customer related issues to ensure 100% customer satisfaction

Maintain proficiency and accuracy using the various customer and KM information systems

Calculate quantities of products to be loaded when blending products in storage tanks and trucks

Issue precise accurate direction to Operations via Galahad system generated Plant Operating Orders

Work closely with the managers and teammates to investigate and respond to all customer complaints and inquires

Verify critical data on every Plant Operating Order generated

Ensure paperwork is 100% complete and compliant

Handle issues and problems related to the movement of the customers’ product by interfacing with managers and teammates

Participate in investigation, correction, documentation and response to all customer complaints

Cross train on all Customer accounts. Must be able to identify and satisfy customer requirements as the business demands

Configure new and maintain existing data in Kinder Morgan inventory system and automated truck loading rack system

Identify, support, and achieve individual and CS team goals

Promote teamwork amongst co-workers to ensure all customers are 100% satisfied in an efficient and timely manner

Extract data and use excel to create Key Performance Indicator reports and charts for internal analysis customer presentation

Develop and maintain a positive working relationship with customers, carriers, and internal KM departments

Coordinate customer processes with all departments; i.e. Operations/Maintenance shutdowns, non-routine processes, barge or delivery arrival schedule

Develop and provide internal reporting as necessary

Qualification

Customer service experienceAccounting experienceMicrosoft ExcelMicrosoft WordMathematical skills

Required

High school diploma or GED equivalent required

Excellent basic mathematical skills; arithmetic, fractions, percentages, ratios

Must possess and be able to demonstrate excellent intermediate level skills in Microsoft Excel (creating effective spreadsheets, creating basic pivot tables, creating intermediate charts and pivot charts, managing large sets of data exported from systems, creating and using intermediate level formulas and functions such as VLOOKUP, IF, SUMIFS)

Must possess and be able to demonstrate excellent basic level skills in Microsoft Word