Operations Manager - Service & Support jobs in United States
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Promanco, Inc ยท 1 day ago

Operations Manager - Service & Support

positionMarietta, OH, US
timeFull-time
remoteOnsite
senioritySenior Level
date5+ years exp

Promanco, Inc is seeking an experienced and proactive Operations Manager - Service & Support to lead their service operations in Marietta, Ohio. This role is essential to ensuring exceptional service delivery, operational excellence, and customer satisfaction, focusing on team development and process improvement.

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Responsibilities

Lead and manage the daily operations of the service department
Hire, train, schedule, and develop service technicians and support staff
Implement and refine service procedures, policies, and quality standards
Resolve customer issues and ensure top-tier service responsiveness
Track key service performance indicators and generate actionable reports
Collaborate with sales, engineering, and logistics teams to ensure seamless service delivery
Maintain service records, work orders, and customer communication logs
Ensure compliance with safety regulations and internal standards
Manage service budgets, resource allocation, and cost control
Foster a culture of teamwork, accountability, and continuous improvement

Qualification

Service management systemsCRM toolsLeadership skillsPerformance data analysisProblem-solving abilitiesTeam-building skillsCoaching skillsMicrosoft OfficeProcess improvementCustomer-facing supportIndustry certifications

Required

Bachelor's degree in Business Administration, Engineering, or equivalent experience
5+ years in a service management or supervisory role
Proven leadership, coaching, and team-building skills
Strong problem-solving and decision-making abilities
Proficiency in service management systems, CRM tools, and Microsoft Office
Ability to analyze performance data and drive improvements

Preferred

Relevant industry certifications (e.g., ASE, HVAC-R, ITIL)
Experience with field service operations or customer-facing technical support
Background in managing distributed or remote service teams

Company

Promanco, Inc

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Real Estate Management Company that develops, constructs, renovates and markets properties throughout southeastern Ohio and in 7 states.
location
Marietta, Ohio, USA
people-size11-50 employees
web-link
https://www.promanco.com/

Funding

Current Stage
Early Stage
Company data provided by crunchbase